Plan how your organization will maintain the hardware and devices needed for Vuforia Studio and its accompanying app: Vuforia View. Regular maintenance will ensure uninterrupted productivity, improved uptime, and easier use.
Before you begin, complete these steps:
Workers will need eyewear devices, smartphones, or tablets to access, view, and interact with augmented reality experiences. There are numerous factors your organization should consider as you plan how to manage these devices. Document your device management plan and communicate it to the workers who will be using Vuforia Studio to perform their jobs.
The Vuforia View app, that workers use to access and view Vuforia Studio AR experiences, will release software updates every 28 days. If “auto update” is activated on the device, the application will update automatically. If it’s not activated, the user must update the application themselves.
If your organization prefers to limit the ability to update the software, determine who will be responsible and how updates will take place. Remember: devices must be connected to the internet to receive updates.
Some device manufacturers provide their own device management utilities for pushing out updates. Ask the device manufacturer how to best manage software updates.
Log a case with eSupport using your Service Contract Number. Don’t have it? Ask the Community.
Find step-by-step instructions and information about using Vuforia Studio and Vuforia View in the Help Center.
Visit the PTC Community to get product assistance, share ideas, and browse information about using Vuforia Studio.
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