• Field Service Transformation Post-COVID-19

Lessons Learned: Field Service Transformation Post-COVID-19

October 14, 2020 at 10:00am CET


While the COVID-19 pandemic is disrupting all aspects of the value chain, perhaps the most severe impacts have been felt in field service delivery. Travel and on-site access have been limited, and customers are minimizing service overhead. Meanwhile, senior experts within service organizations who are best equipped to deal with these challenges are also facing the greatest health-care risks.

Join us on October 14th at 10:00am CET for a discussion on the lessons learned at the front lines of service delivery. Hear from Howden, The Service Council and PTC on how the current climate is impacting service organizations and the challenges leaders are facing. The Service Council will share new research on the changes service teams have implemented and Howden will show how they are using IoT and AR solutions to:

  • Better safeguard workforce safety and health
  • Create new models for technician assignments
  • Assess the role of technology in navigating the new normal

This session will provide peer-to-peer insights and advice on opportunities for improving customer satisfaction, maintaining a stable workforce and enhancing business value.

Presenters:

John Carroll
The Service Council

Christian Hocken

Iain Michel
PTC

John_Carroll

Graeme Russell
The Howden Corporation