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A PTC Technical Support Account Manager (TSAM) is your company's personal advocate for leveraging the breadth and depth of PTC's Global Support System, ensuring that your critical issues receive the appropriate attention quickly and accurately.
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| Case Management Enhancements |
Other users in your company can add themselves to a watchlist to stay updated on case updates. Watchers receive notifications for case closure, severity changes, and escalations.
Click on More -> Manage Watchers to add or remove Watchers. Typeahead (autocomplete) capabilities are present to provide suggestions for users as they type usernames to add to Watchlists.
Case contact is a Watcher by default and is notified on important case updates.
For phase 1 of Go-live, we have limited the number of watchers to 10. Based on adoption and feedback, we can make modifications to this restriction.
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