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A PTC Technical Support Account Manager (TSAM) is your company's personal advocate for leveraging the breadth and depth of PTC's Global Support System, ensuring that your critical issues receive the appropriate attention quickly and accurately.
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| Case Management Enhancements |
To enhance your experience when interacting with PTC Technical Support, we’re introducing three new features in the eSupport tools - Case Viewer, Support Assistant, and Case Tracker. These features aim to improve case information flow, tagging, findability, and collaboration.
Please note that there are no changes to the existing workflows.