Each feature of PTC’s Support packages is carefully designed to provide value to your business, so you can effectively:

• Maximize Productivity
• Optimize System Capability and Performance
• Control Costs

Turbocharge your Software for Faster Results

PTC provides continuous improvement and innovation to keep your organization running at peak performance.

Proactive Support Services & More

PTC provides continuous improvement and innovation to keep your organization running at peak performance.

On-Demand System Scan

• On-Demand System Scan is available to everyone with GOLD level support and allows administrators to manually check for stability, performance, and security recommendations related to their PTC software environments.

Proactive Monitoring & Guidance Service

• Proactive Monitoring & Guidance service combines always-on system monitoring that pairs deep scanning capabilities with solutions & insights. This service is available for GOLDplus Support customers using Windchill.

Optional Support Services

• We provide a set of Optional Services designed specifically for specific projects, expanded support coverage, on-demand or continued access to expertise—so you get the help you need when you need it.