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| Case Management Enhancements |
The “Customer Tracking Number” label under “Customer Environment" section on the Case Viewer has been renamed to “Case Tracking Labels”. This field will now accept multiple labels. User can create new labels on the case viewer and assign to this field or select from the cached list of available labels for their account.
Access Model
All users with access to the view the case will be able to add/edit Case Tracking Labels.
User can select the tracking label from the displayed list of labels to filter and group cases together. All the case labels for cases from the same customer number will be cached and displayed in this list.
Go to All case filters-> Case Tracking Labels
Access Model
All users with access to the view the case will be able to search using Case Tracker.