PTC 技术支持客户经理 (TSAM) 是贵公司的专属支持人员，负责帮助贵公司全面深入地利用 PTC 的全球支持系统，借此确保您的关键问题得到快速准确的适当处理。
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| Introduction |
Welcome to the PTC Customer Support Engagement Guide. PTC offers four options to actively get assistance for technical aspects of using PTC software:
References
Depending on the type of issue (like: is it more of a “How-To” question or a “Break/Fix” issue), impact of the topic (how is the topic impacting the value generated by the use of the PTC application) and urgency of the subject (how quickly would a feedback be required) users should choose what is best for their particular topic. Customers that reach out to PTC Technical Support leveraging the eSupport portal and the "My PTC Assistant" tool will be guided through these options in order to ensure the best course of action depending their topic at hand.
You'll also be able to report any feedback or improvements on this guide by selecting the "General Feedback" tile within the "My PTC Assistant"
.