PTC 고객 기술 지원 관리자(TSAM)는 고객이 PTC Global Support 시스템을 최대한 활용할 수 있도록 도와 주는 전담 관리자로서 고객의 주요 이슈가 신속 정확하게 처리될 수 있도록 지원합니다.
또 다른 탭/창에서 다른 계정으로 전환했습니다().
| Introduction |
Welcome to the PTC Customer Support Engagement Guide. PTC offers four options to actively get assistance for technical aspects of using PTC software:
References
Depending on the type of issue (like: is it more of a “How-To” question or a “Break/Fix” issue), impact of the topic (how is the topic impacting the value generated by the use of the PTC application) and urgency of the subject (how quickly would a feedback be required) users should choose what is best for their particular topic. Customers that reach out to PTC Technical Support leveraging the eSupport portal and the "My PTC Assistant" tool will be guided through these options in order to ensure the best course of action depending their topic at hand.
You'll also be able to report any feedback or improvements on this guide by selecting the "General Feedback" tile within the "My PTC Assistant"
.