Parata Systems, a leading pharmacy automation company, provides medication dispensing and workflow technology that enable pharmacists to spend time consulting with patients rather than manually filling prescriptions.
Parata’s business challenges are common to many suppliers of complex equipment:
- Parata’s customers’ revenues are decreasing, leading Parata to recognize a market opportunity if they could help their customers reduce costs. This would differentiate their products and provide for their own revenue growth.
- Parata had decided to implement an industrial IoT platform to improve customer satisfaction and reduce their own cost-to-service, but that system lacked the data visibility, reporting, and analytics capabilities necessary to meet those objectives.
During this webinar, hear from Dan Sullivan; VP, Customer Success at Parata Systems, and learn how a solution based on the industry-leading ThingWorx© Industrial Innovation platform:
- Began with remote condition monitoring.
- Developed into a service optimization system that issues proactive service alerts, utilizes machine learning to support engineering and cut service time by a factor of 4X.
"…We create a better experience for our customers while gaining efficiencies for our service team. Hands down, ThingWorx is one of the greatest investments we have made to create more value for our customers."
Dan Sullivan, Vice President, Customer Success, Parata Systems
Speakers
Dan Sullivan, Vice President, Customer Success, Parata Systems
Jenna May, Lead IoT Software Engineer, Parata Systems
Ken Rawlings, VP, Product Management Smart Connected Products, PTC