The IIoT is key to exceeding customer expectations and enabling product and service innovation.
In their Product and Service Innovation Survey, IDC Manufacturing Insights asked manufacturers about the top drivers behind their service lifecycle management (SLM) strategies. This new eBook analyzes how those drivers intersect with IIoT benefits to increase product as a service innovation, enterprise-wide profits, and customer-centric value.
Read the eBook to learn how your peers are using the IIoT to:
- Provide a faster response to customer issues and product quality defects
- Enable servitization that extends beyond just the service team, to become a full enterprise-wide value driver
- Increase customer value through product and service innovation, while reducing costs and increasing revenue
- Optimize the product and service life cycles