PTC LiveWorx Announces Influential Service Symposium Lineup

Written by: Bradley Rhoton

Read Time: 3 min

PTC LiveWorx (May 15-18) brings together thousands of subject matter experts, technologists, innovators, and industry practitioners. The much anticipated Service Symposium at LiveWorx is generating buzz. It will showcase innovative equipment and explore advanced service strategies from Komatsu, Toro, Cisco, Kubota, Sysmex, Technogym, IBA Worldwide, Metabo HPT, and other industry leaders.

Leslie Paulson, General Manager of Servigistics, headlines the Service Symposium with a keynote presentation describing PTC’s perspective of service lifecycle management and the digital thread. Enterprises are investing in the digital thread to gain a competitive advantage by breaking down silos across engineering, manufacturing, and service. The value of service data is immense, and the data sources vary. It includes equipment utilization data and data from modern service technologies, such as service parts management, warranty and contract management, technical documentation, and field service management systems. This service data offers powerful, actionable intelligence within the service business and beyond, as engineering and manufacturing benefit from the data to improve each respective operation.

Leslie will be joined by Aly Pinder, Research Vice President, Aftermarket Services Strategies, IDC, to offer industry trend analysis and research-backed best practices around the digital thread, including tried and true strategies to build a thriving service business.

LiveWorx attendees will capitalize on numerous presentations covering the principal pillars of service lifecycle management, including service parts management, field service management, service information delivery, warranty claims & recovery, internet of things (IoT), and augmented reality (AR).

Presenters from diverse industries and organizations will share best practices and facilitate knowledge-sharing, including Boeing, Service Council, Blumberg Advisory Group, LNS Research, L&T Technology Services Limited, Capgemini, AGCO, Schneider Electric, HCL, Doosan Bobcat, STERIS, ITC Infotech, and many more.

Neil Barua, President of PTC’s Service Lifecycle Management Business Unit, will deliver a main stage keynote articulating the exciting path forward for PTC’s powerful portfolio of service technology, including Arbortext, Warranty, ServiceMax, and Servigistics.

In addition to the Service track, PTC LiveWorx offers a robust content catalog (200+ sessions) with tracks including Augmented Reality, Industrial Internet of Things, Product Lifecycle Management, Application Lifecycle Management, Sustainability, and more. Service leaders benefit from exposure to this vast community of innovators.

Head over to to get registered. We look forward to these presentations, discussions, storytelling, and celebrating advanced service strategies. 

Asset-centric Service Lifecycle Management

PTC's Service Lifecycle Management technologies strengthen the digital thread and break down silos between engineering, manufacturing, and service. Learn More
Tags: Service Lifecycle Management (SLM) Augmented Reality ServiceMax Servigistics Arbortext Aerospace and Defense Automotive Electronics and High Tech Industrial Equipment Life Sciences Oil and Gas Retail and Consumer Products Software and Technology Connected Devices Digital Thread Digital Transformation Digital Twin Engineering Collaboration Enterprise Collaboration Remote Service Simulation Sustainability

About the Author

Bradley Rhoton

Bradley Rhoton is the Marketing Manager for the Servigistics Business Unit at PTC. He leads and organizes the Servigistics client affinity group organizations and facilitates best practice sharing and knowledge transfer between PTC, PTC clients and industry thought leaders. For 13 years he has worked closely with Servigistics clients to help capture their service program accomplishments and share their success stories.