Service lifecycle management (SLM) is the practice of aligning service parts management, technical communication, field service management, and product support operations to maximize customer uptime.
Missing parts, outdated technical documentation, poor first-time fix rates, and other issues hamper your ability to grow your after-sales business. To overcome these issues, you must transform the way you:
Connected technologies and innovative service strategies are key to growing service revenue streams. How can your service organization leverage the IoT? Learn more about PTC’s approach to the Service Journey.
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