Service life-cycle management looks beyond individual service visits to the full span of activities involved in supporting a product or asset over its lifetime. This includes service planning, execution, parts management, warranties, repairs, recalls, and the feedback of service information into the broader organization.
The IDC MarketScape: Worldwide AI-Enabled Aftermarket/Service Life-Cycle Management Applications 2025 Vendor Assessment evaluates vendors that support the full-service lifecycle, with an emphasis on how well they connect service activities across teams, systems, and time. Vendors are assessed on their ability to manage service processes end to end, support asset complexity, and modernize service operations in a practical, incremental way. The goal of the report is to help buyers identify which vendors are positioned to drive sustained service improvement over the life of a product or asset—not just resolve individual service issues.
PTC is positioned as a Leader in the IDC MarketScape: Worldwide AI-Enabled Aftermarket/Service Life-Cycle Management Applications 2025 Vendor Assessment 2025. (Doc #US52968025)
IDC MarketScape vendor analysis model is designed to provide an overview of the technology and service suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. The Capabilities score measures vendor product, go-to-market, and business execution in the short term. The Strategy score measures alignment of vendor strategies with customer requirements in a 3-5-year timeframe. Vendor market share is represented by the size of the circles.