Service Lifecycle Management (SLM) can be defined as the set of processes in servicing a product through its lifetime and includes customer support, service request, service planning, service execution and field service, spare parts management, service information management, warranty management, and recalls.
PTC is positioned in the Leaders category in this 2023–2024 IDC MarketScape for Worldwide Service Lifecycle Management platforms. This is the second year in a row that PTC has been positioned in the Leaders Category for an SLM MarketScape report.
“As service becomes a critical part of an organization's top-line initiatives across industries, the ability to take data from across the organization to inform service execution will be more critical. But organizations would miss a large opportunity if service data didn't also go back and aid in the improvements of current, in-market, and new products and assets. PTC has established a technology road map and current offering that bridge these two historically siloed-off groups being product and service,” said Aly Pinder, Research Vice President, Worldwide Aftermarket Services Strategies, IDC.
SOURCE: IDC MarketScape Worldwide Service Life-cycle Management Platforms 2023-2024 Vendor Assessment, by Aly Pinder, October 2023, IDC #US49989623
IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of ICT suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. The Capabilities score measures vendor product, go-to-market, and business execution in the short term. The Strategy score measures alignment of vendor strategies with customer requirements in a 3-5-year timeframe. Vendor market share is represented by the size of the circles.