Operational Readiness for Aerospace & Defense—Delivered at Mission Scale

Deliver mission‑ready assets at scale by synchronizing engineering, service, and supply chain decisions with real-time, configuration aware data.
Overview Challenges Why PTC Benefits Customer Stories Resources

Why operational readiness is harder than ever

Aging fleets, rising utilization, parts shortages, and workforce constraints are forcing aerospace and defense organizations to do more with less. Yet readiness is still managed through fragmented systems, delayed insights, and reactive processes. Operational readiness now depends on connected data, predictive insight, and the ability to coordinate engineering, sustainment, and supply chain decisions with real-time, configuration specific data.

Where readiness breaks down

Readiness gaps are rarely the result of a single failure. They emerge when disconnected systems, fragmented data, and reactive processes compound across fleets and operations.

Readiness gaps are rarely the result of a single failure. They emerge when disconnected systems, fragmented data, and reactive processes compound across fleets and operations.

Reactive maintenance keeps assets grounded

Unexpected failures, delayed diagnostics, and reactive workflows keep assets grounded longer than planned. Without predictive insight and coordinated response, small issues escalate intoAOG/MICAP events that directly impact mission availability.

Unexpected failures, delayed diagnostics, and reactive workflows keep assets grounded longer than planned. Without predictive insight and coordinated response, small issues escalate intoAOG/MICAP events that directly impact mission availability.

Parts shortages stall critical operations

Critical parts aren’t available where and when they’re needed—or excess inventory ties up capital. Poor forecasting and disconnected logistics make it difficult to meet readiness targets.

Critical parts aren’t available where and when they’re needed—or excess inventory ties up capital. Poor forecasting and disconnected logistics make it difficult to meet readiness targets.

Fragmented data slows maintenance execution

Teams rely on inconsistent or outdated asset data across engineering and maintenance systems, leading to rework, delays, and costly mistakes.

Teams rely on inconsistent or outdated asset data across engineering and maintenance systems, leading to rework, delays, and costly mistakes.

How PTC operationalizes readiness at scale

Operational readiness can’t be achieved through siloed systems or after‑the‑fact reporting. It requires a closed-loop digital foundation that links engineering, product configuration, maintenance execution, and supply chain planning.

PTC enables readiness by establishing a unified, configuration-aware data foundation—connecting as‑designed, as‑built, and as‑maintained states across the lifecycle. Engineering changes automatically propagate to service documentation and maintenance plans, while asset health, service history, and parts availability inform predictive decisions, before failures occur.

By closing the loop between engineering and sustainment, organizations gain real‑time fleet visibility, improve first‑time fix rates, optimize parts availability, and reduce downtime. Readiness becomes measurable, repeatable, and scalable across fleets and programs.

What improves when readiness is operationalized

Managing readiness throughout the lifecycle helps organizations shift from reactive to proactive approaches.

Managing readiness throughout the lifecycle helps organizations shift from reactive to proactive approaches.

Improve fleet availability and mission readiness

Improve mission‑capable rates by reducing unplanned downtime and accelerating maintenance response. Anticipate failures and coordinate action across teams to keep assets operational.

Improve mission‑capable rates by reducing unplanned downtime and accelerating maintenance response. Anticipate failures and coordinate action across teams to keep assets operational.

Ensure parts availability without excess inventory

Align demand forecasting with real-world asset usage and configuration states. Reduce MICAP and AOG events, while optimizing inventory levels and costs.

Align demand forecasting with real-world asset usage and configuration states. Reduce MICAP and AOG events, while optimizing inventory levels and costs.

Accelerate maintenance turnaround time

Equip technicians with accurate, configuration‑specific information at the point of service. Reduce MTTR, eliminate rework, and return assets to operation faster.

Equip technicians with accurate, configuration‑specific information at the point of service. Reduce MTTR, eliminate rework, and return assets to operation faster.

Lower sustainment cost per asset

Reduce cost per flight hour by minimizing rework, excess inventory, and reactive repairs. Improve first‑time fix rates and reduce extended downtime events.

Reduce cost per flight hour by minimizing rework, excess inventory, and reactive repairs. Improve first‑time fix rates and reduce extended downtime events.

Optimizing one of the world’s largest, complex service supply chains

“Our principal objective is maximizing the readiness of assets and equipment. It is an immense and complex challenge. PTC’s Servigistics solution gives us confidence from a proven track record of success and powerful capabilities that will enable us to optimize our service parts supply chain.”

Abigail Strobell, Program Manager with the Air Force Materiel Command at the Department of Defense

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How leading organizations improve readiness across fleets

See how aerospace and defense organizations are reducing downtime, improving parts availability, and increasing fleet readiness by connecting engineering, sustainment, and supply chain operations.

Boeing: Optimizing service parts network at global scale

<p>Boeing Global Services demonstrates how advanced service parts planning improves fleet availability while controlling inventory risk across complex, multi‑echelon networks.</p>

Airbus: Predicting demand to keep aircraft flying

<p>Airbus Flight Hour Services uses advanced service parts forecasting to improve availability and reduce AOG events across a growing global fleet.</p>

Lufthansa Technik: A digital thread across engineering & service

<p>Lufthansa Technik shows how a digital thread connects engineering, manufacturing, and MRO through a single, governed source of product data.</p>

GE Aviation: Coordinating field execution at scale

<p>GE Aviation’s On Wing Support shows how coordinated field execution improves productivity and accelerates service response across global operations.</p>

U.S. Air Force: Improving readiness through service parts optimization

<p>The U.S. Air Force expanded its use of Servigistics to improve service parts planning and support higher availability across global operations.</p>

Boeing: Optimizing service parts network at global scale Boeing Global Services demonstrates how advanced service parts planning improves fleet availability while controlling inventory risk across complex, multi‑echelon networks. Airbus: Predicting demand to keep aircraft flying Airbus Flight Hour Services uses advanced service parts forecasting to improve availability and reduce AOG events across a growing global fleet. Lufthansa Technik: A digital thread across engineering & service Lufthansa Technik shows how a digital thread connects engineering, manufacturing, and MRO through a single, governed source of product data. GE Aviation: Coordinating field execution at scale GE Aviation’s On Wing Support shows how coordinated field execution improves productivity and accelerates service response across global operations. U.S. Air Force: Improving readiness through service parts optimization The U.S. Air Force expanded its use of Servigistics to improve service parts planning and support higher availability across global operations.

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Join upcoming aerospace and defense events to hear how industry leaders are addressing readiness.

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Connect with our aerospace & defense experts

Kevin Tomkins

Senior Vice President, Sales, Americas

Kevin Tomkins on LinkedIn

Kevin Tomkins has extensive experience in the computer software industry, specializing in enterprise software, Product Lifecycle Management (PLM), Smart Connected Products and Operations, and Augmented Reality. He is known for leading go‑to‑market strategy, partner ecosystems, and strategic partnerships that drive growth and adoption.

Alex Daly

National Security Lead

Alex Daly on LinkedIn

Alex Daly drives defense modernization strategy and engagement with the U.S. government and defense industrial base for PTC. He oversees government relations with senior leaders across Congress, the U.S. Department of Defense, and the Japanese Ministry of Defense, and founded PTC’s annual National Security Summit. He brings deep experience in aerospace and defense business development, U.S.–Japan alliances, and holds an active DoD SECRET clearance.

Jens Stephan

Regional Sales Director, Central Europe

Jens Stephan on LinkedIn

Jens Stephan leads PTC’s Aerospace & Defense business in Central Europe, supporting organizations in a strategically vital industry to strengthen mission readiness, resilience, and innovation through digital transformation. He brings over 20 years of experience in Software/SaaS and IT infrastructure sales, helping defense and aerospace leaders connect strategy with execution through PTC’s Intelligent Product Lifecycle. He is passionate about advancing technological sovereignty and building trusted partnerships across Europe.

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