Critical Windchill and FlexPLM Security Notice

Critical new security patches are now available. Customers are urged to apply the patches immediately.

Learn More

Readiness Doesn’t Fail Overnight

It breaks down through delays, silos, and reactive maintenance. Leading organizations are rebuilding it through connected data, AI-powered operational intelligence, predictive insight, and coordinated execution.
Overview Why PTC Customer Stories Challenges Benefits Resources

Why operational readiness is harder than ever

Aging fleets, rising utilization, parts shortages, and workforce constraints are forcing aerospace and defense organizations to do more with less. Yet readiness is still managed through fragmented systems, delayed insights, and reactive processes. Operational readiness now depends on connected data, AI-powered insight, and the ability to coordinate engineering, sustainment, and supply chain decisions with real-time, configuration specific data.

How PTC operationalizes readiness at scale

Operational readiness can’t be achieved through siloed systems or reactive maintenance. It requires a closed-loop digital foundation that links engineering, product configuration, maintenance execution, and supply chain planning.

PTC enables readiness by establishing a unified, configuration-aware data foundation—connecting as‑designed, as‑built, and as‑maintained states across the lifecycle. Engineering changes automatically propagate to service documentation and maintenance plans, while AI analyzes asset health, service history, and parts availability to identify emerging issues, prioritize maintenance actions, and support predictive decisions before failures occur.

By closing the loop between engineering and sustainment, organizations gain real‑time fleet visibility, improve first‑time fix rates, optimize parts availability, and reduce downtime. Readiness becomes measurable, repeatable, and scalable across fleets and programs.

How PTC connects data across the lifecycle

Operational readiness depends on connected engineering, service, maintenance, and supply chain data, with AI transforming that data into actionable operational intelligence.

Connect product configurations across the lifecycle

Windchill connects as-designed, as-built, and as-maintained configurations in a shared product data foundation. Engineering, sustainment, and maintenance teams can access accurate, traceable product information to understand asset configuration, manage changes, and provide trusted product context that powers AI-assisted readiness decisions. Explore Windchill

Deliver accurate service content to technicians

Arbortext helps ensure technicians have accurate, configuration-specific service content tied to approved product configurations and maintenance procedures. By connecting service information to the latest product data, teams can reduce errors, accelerate repairs, and return assets to service faster. Explore Arbortext

Improve readiness with AI-powered operational intelligence

 PTC Orbit connects data across engineering, maintenance, supply chain, and operations to deliver trusted, context-aware insights. Teams can ask complex operational questions, uncover hidden relationships across lifecycle data, identify emerging issues earlier, and make faster, more informed decisions that improve fleet readiness. Explore PTC Orbit

Optimize service parts planning and availability

 Servigistics optimizes service parts forecasting and planning to improve availability while controlling inventory and sustainment costs. Supply chain teams can better anticipate demand, reduce parts shortages, and support higher asset availability across complex fleets and operations. Explore Servigistics

Coordinate maintenance execution at scale

 ServiceMax helps coordinate maintenance execution with connected asset, service, and work history data. Service teams can improve technician productivity, streamline field workflows, and respond faster to maintenance needs, helping reduce downtime and improve fleet availability. Explore ServiceMax

How leading organizations improve readiness across fleets

See how aerospace and defense organizations are reducing downtime, improving parts availability, and increasing fleet readiness by connecting engineering, sustainment, and supply chain operations.

Boeing: Optimizing service parts network at global scale

<p>Boeing Global Services demonstrates how advanced service parts planning improves fleet availability while controlling inventory risk across complex, multi‑echelon networks.</p>

Airbus: Predicting demand to keep aircraft flying

<p>Airbus Flight Hour Services uses advanced service parts forecasting to improve availability and reduce AOG events across a growing global fleet.</p>

Lufthansa Technik: A digital thread across engineering & service

<p>Lufthansa Technik shows how a digital thread connects engineering, manufacturing, and MRO through a single, governed source of product data.</p>

GE Aviation: Coordinating field execution at scale

<p>GE Aviation’s On Wing Support shows how coordinated field execution improves productivity and accelerates service response across global operations.</p>

U.S. Air Force: Improving readiness through service parts optimization

<p>The U.S. Air Force expanded its use of Servigistics to improve service parts planning and support higher availability across global operations.</p>

Boeing: Optimizing service parts network at global scale Boeing Global Services demonstrates how advanced service parts planning improves fleet availability while controlling inventory risk across complex, multi‑echelon networks. Airbus: Predicting demand to keep aircraft flying Airbus Flight Hour Services uses advanced service parts forecasting to improve availability and reduce AOG events across a growing global fleet. Lufthansa Technik: A digital thread across engineering & service Lufthansa Technik shows how a digital thread connects engineering, manufacturing, and MRO through a single, governed source of product data. GE Aviation: Coordinating field execution at scale GE Aviation’s On Wing Support shows how coordinated field execution improves productivity and accelerates service response across global operations. U.S. Air Force: Improving readiness through service parts optimization The U.S. Air Force expanded its use of Servigistics to improve service parts planning and support higher availability across global operations.

Where readiness breaks down

Readiness gaps are rarely the result of a single failure. They emerge when disconnected systems, fragmented data, and reactive processes compound across fleets and operations.

Readiness gaps are rarely the result of a single failure. They emerge when disconnected systems, fragmented data, and reactive processes compound across fleets and operations.

Reactive maintenance keeps assets grounded

Unexpected failures, delayed diagnostics, and reactive workflows keep assets grounded longer than planned. Without AI-powered predictive insight and coordinated response, small issues escalate into AOG/MICAP events that directly impact mission availability.

Unexpected failures, delayed diagnostics, and reactive workflows keep assets grounded longer than planned. Without AI-powered predictive insight and coordinated response, small issues escalate into AOG/MICAP events that directly impact mission availability.

Parts shortages stall critical operations

Critical parts aren’t available where and when they’re needed—or excess inventory ties up capital. Poor forecasting and disconnected logistics make it difficult to meet readiness targets.

Critical parts aren’t available where and when they’re needed—or excess inventory ties up capital. Poor forecasting and disconnected logistics make it difficult to meet readiness targets.

Fragmented data slows maintenance execution

Teams rely on inconsistent or outdated asset data across engineering and maintenance systems, leading to rework, delays, and costly mistakes.

Teams rely on inconsistent or outdated asset data across engineering and maintenance systems, leading to rework, delays, and costly mistakes.

Keep aircraft mission-ready with predictive maintenance

Hear a CIMdata analyst explain how AI-powered predictive maintenance helps aerospace organizations reduce downtime, anticipate maintenance needs, improve asset availability, and keep aircraft mission-ready.

Watch the Analyst Brief

What improves when data is connected

PTC connects product data, maintenance history, service documentation, and supply chain planning through a shared digital thread, so every team works from the same source of truth.

PTC connects product data, maintenance history, service documentation, and supply chain planning through a shared digital thread, so every team works from the same source of truth.

Improve fleet availability and mission readiness

Improve mission‑capable rates by reducing unplanned downtime and accelerating maintenance response. Use AI-driven insights to anticipate failures, prioritize maintenance actions, and coordinate response across engineering, maintenance, and supply chain teams.

Improve mission‑capable rates by reducing unplanned downtime and accelerating maintenance response. Use AI-driven insights to anticipate failures, prioritize maintenance actions, and coordinate response across engineering, maintenance, and supply chain teams.

Ensure parts availability without excess inventory

Align demand forecasting with real-world asset usage and configuration states. Reduce MICAP and AOG events, while optimizing inventory levels and costs.

Align demand forecasting with real-world asset usage and configuration states. Reduce MICAP and AOG events, while optimizing inventory levels and costs.

Accelerate maintenance turnaround time

Equip technicians with AI-assisted, configuration‑specific information and recommendations at the point of service. Reduce MTTR, eliminate rework, and return assets to operation faster.

Equip technicians with AI-assisted, configuration‑specific information and recommendations at the point of service. Reduce MTTR, eliminate rework, and return assets to operation faster.

Lower sustainment cost per asset

Reduce cost per flight hour by minimizing rework, excess inventory, and reactive repairs. Improve first‑time fix rates and reduce extended downtime events.

Reduce cost per flight hour by minimizing rework, excess inventory, and reactive repairs. Improve first‑time fix rates and reduce extended downtime events.

Operational readiness in action

Operational readiness is a system‑level challenge. This handbook explains how aerospace and defense leaders scale readiness across fleets by aligning configuration, planning, execution, supply, documentation, and AI-powered decision support into a governed operating model.

View the Handbook

Optimizing one of the world’s largest, complex service supply chains

“Our principal objective is maximizing the readiness of assets and equipment. It is an immense and complex challenge. PTC’s Servigistics solution gives us confidence from a proven track record of success and powerful capabilities that will enable us to optimize our service parts supply chain.”

Abigail Strobell, Program Manager with the Air Force Materiel Command at the Department of Defense

 Learn More

PTC at GVSETS 2026 | Booth 737

Visit PTC at booth 737 to see how digital engineering connects design, manufacturing, and sustainment for mission-ready ground systems.

Register Now

Connect with our aerospace & defense experts

Kevin Tomkins

Senior Vice President, Sales, Americas

Kevin Tomkins on LinkedIn

Kevin Tomkins has extensive experience in the computer software industry, specializing in enterprise software, Product Lifecycle Management (PLM), Smart Connected Products and Operations, and Augmented Reality. He is known for leading go‑to‑market strategy, partner ecosystems, and strategic partnerships that drive growth and adoption.

Alex Daly

National Security Lead

Alex Daly on LinkedIn

Alex Daly drives defense modernization strategy and engagement with the U.S. government and defense industrial base for PTC. He oversees government relations with senior leaders across Congress, the U.S. Department of Defense, and the Japanese Ministry of Defense, and founded PTC’s annual National Security Summit. He brings deep experience in aerospace and defense business development, U.S.–Japan alliances, and holds an active DoD SECRET clearance.

Jens Stephan

Regional Sales Director, Central Europe

Jens Stephan on LinkedIn

Jens Stephan leads PTC’s Aerospace & Defense business in Central Europe, supporting organizations in a strategically vital industry to strengthen mission readiness, resilience, and innovation through digital transformation. He brings over 20 years of experience in Software/SaaS and IT infrastructure sales, helping defense and aerospace leaders connect strategy with execution through PTC’s Intelligent Product Lifecycle. He is passionate about advancing technological sovereignty and building trusted partnerships across Europe.

Transform operational readiness across every fleet

See how aerospace and defense organizations improve availability, reduce downtime, and sustain readiness at scale.
Talk to an Expert
How can we help you?
icon of gear with wrench inside Support Portal
chat bubbles icon Contact an Expert
person with globe icon Join the PTC Community
PTC Store Icon PTC Store
icon of laptop with checkmark rising out Training and Skills
Training Support Training Support
Explore PTC
© Copyright 2026 PTC