Article - CS41492
Update Existing Installation option is greyed-out while running PTC Solution Installer (PSI) to update Windchill solutions
Modified: 16-Dec-2025
Applies To
- Windchill PDMLink 9.1 to 13.1
- FlexPLM 9.0 to 12.1
- Windchill Bulk Migrator 10.2 to 12.1
- Windows Server
- Arbortext Content Manager
Description
- Update Existing Installation option is grayed out while running PSI (PTC Solution Installer)
- Update Existing Installation option is grayed out in PSI Windchill
- Cannot select the Update Existing Installation option to update Windchill solutions
- The migrated Windchill installation (clone Windchill instance from other server) cannot recognize the existing Windchill installation instance
- Update Existing Installation option is not available
- PSI / Select the installation to update step does not show the Windchill instance
- Can't Update Existing Installation
- Is there a way to regenerate PSI folder?
- Windchill 11.0 Platform Structures model option is grayed out
- During the CPS update, Update Existing Installation option is greyed out
- Update Existing Installation option is grayed out in PSI of Windchill 12
- Getting below error in PSI logs
- Update Existing Installation is grayed out while Moving Arbortext Content Manager (ACM) to Windchill PDMlink
DEBUG - Doesn't contain a registry in the standard instalArbortext Content Manager Arbortext Content Manager l registry location. Trying old location...checking /app/ptc/Windchill_12.0/WindchillDS/codebase/instreg. DEBUG - Doesn't contain a registry for this directory. DEBUG - No install registry found for 'windchillds' loadpoint '/app/ptc/Windchill_12.0/WindchillDS'. Setting as not installed and instance to recoverable.
- Getting the below error in the PSI Installer logs. (Refer to Cause 9 in solution)
Doesn't contain a registry in the standard install registry location. Trying old location...checking x:\ptc\Windchill_xx.x\Java\codebase\instreg. DEBUG - Doesn't contain a registry for this directory. DEBUG - No install registry found for 'javasdk' loadpoint 'x:\ptc\Windchill_xx.x\Java'. Setting as not installed and instance to recoverable...
- "Update Existing installation" is greyed out when attempting to update existing 12.0.2.x installation to 12.1.0.0
- Updatable is evaluated as false in PTCSOLNINSTALLER_PtcInstall.log
DEBUG <timestamp> - Setting parser. DEBUG <timestamp> - InstallPanel.addEmptyPanel() DEBUG <timestamp> - Processing assembly 'ie', instreg version: 5 DEBUG <timestamp> - Installed ReleaseId: DEBUG <timestamp> - ie.12.0.20.01.20 DEBUG <timestamp> - Compatible ReleaseId Ranges: DEBUG <timestamp> - Range 0: ie.12.1.0.00.00 -- ie.12.1.0.99.999 DEBUG <timestamp> - ======================================= DEBUG <timestamp> - Install: <wt_home>\Windchill DEBUG <timestamp> - ie installed: ? true DEBUG <timestamp>- Update version check successful: false DEBUG <timestamp> - Updateable: false DEBUG <timestamp> - =======================================
- Update existing grayed out when trying to apply CPS from Windchill 13.0.1.3 to 13.0.2.0
- Unable to see the option of " Move up to Windchill PDMLink" after selecting the "Update Existing Installation" option for "Arbortext Content Manager" in the PTC Solution Installer of Windchill PDMlink
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