Article - CS41492

Update Existing Installation option is greyed-out while running PTC Solution Installer (PSI) to update Windchill solutions

Modified: 16-Dec-2025   


Applies To

  • Windchill PDMLink 9.1 to 13.1
  • FlexPLM 9.0 to 12.1
  • Windchill Bulk Migrator 10.2 to 12.1
  • Windows Server
  • Arbortext Content Manager 

Description

  • Update Existing Installation option is grayed out while running PSI (PTC Solution Installer)
  • Update Existing Installation option is grayed out in PSI Windchill 
  • Cannot select the Update Existing Installation option to update Windchill solutions
  • The migrated Windchill installation (clone Windchill instance from other server) cannot recognize the existing Windchill installation instance
  • Update Existing Installation option is not available
  • PSI / Select the installation to update step does not show the Windchill instance
  • Can't Update Existing Installation
  • Is there a way to regenerate PSI folder?
  • Windchill 11.0 Platform Structures model option is grayed out
  • During the CPS update, Update Existing Installation option is greyed out
  • Update Existing Installation option is grayed out in PSI of Windchill 12 
  • Getting below error in PSI logs 
  • Update Existing Installation is grayed out while Moving Arbortext Content Manager (ACM) to Windchill PDMlink
DEBUG   - Doesn't contain a registry in the standard instalArbortext Content Manager Arbortext Content Manager l registry location.  Trying old location...checking /app/ptc/Windchill_12.0/WindchillDS/codebase/instreg.
DEBUG   - Doesn't contain a registry for this directory.
DEBUG   - No install registry found for 'windchillds'   loadpoint '/app/ptc/Windchill_12.0/WindchillDS'.
Setting as not installed and instance to recoverable.
  • Getting the below error in the PSI Installer logs. (Refer to Cause 9 in solution)
Doesn't contain a registry in the standard install registry location.  Trying old location...checking x:\ptc\Windchill_xx.x\Java\codebase\instreg.  DEBUG   - Doesn't contain a registry for this directory.
DEBUG   - No install registry found for 'javasdk'   loadpoint 'x:\ptc\Windchill_xx.x\Java'.  Setting as not installed and instance to recoverable...
  • "Update Existing installation" is greyed out when attempting to update existing 12.0.2.x installation to 12.1.0.0
  • Updatable is evaluated as false in  PTCSOLNINSTALLER_PtcInstall.log
DEBUG <timestamp> - Setting parser.
DEBUG <timestamp> - InstallPanel.addEmptyPanel()
DEBUG <timestamp> - Processing assembly 'ie', instreg version: 5
DEBUG <timestamp> - Installed ReleaseId:
DEBUG <timestamp> - ie.12.0.20.01.20
DEBUG <timestamp> - Compatible ReleaseId Ranges:
DEBUG <timestamp> - Range 0: ie.12.1.0.00.00 -- ie.12.1.0.99.999
DEBUG <timestamp> - =======================================
DEBUG <timestamp> - Install: <wt_home>\Windchill
DEBUG <timestamp> - ie installed: ? true
DEBUG <timestamp>- Update version check successful: false
DEBUG <timestamp> - Updateable: false
DEBUG <timestamp> - =======================================
  • Update existing grayed out when trying to apply CPS from Windchill 13.0.1.3 to 13.0.2.0
  • Unable to see the option of " Move up to Windchill PDMLink" after selecting the "Update Existing Installation" option for "Arbortext Content Manager" in the PTC Solution Installer of Windchill PDMlink
This is a printer-friendly version of Article 41492 and may be out of date. For the latest version click CS41492