Article - CS375905
PTC Solutions Installer (PSI) fails with error message Windchill loader exited with error status = 1 in Windchill PDMLink
Modified: 09-Feb-2026
Applies To
- Windchill PDMLink 11.2 to 13.0
Description
- While installing Windchill on Linux system, PTC Solutions Installer (PSI) fails with an error message "Windchill loader exited with error status = 1"
- PSI logs reports below error
DEBUG - Exception while attempting to connect (web service may simply not be running) java.net.ConnectException: Connection refused (Connection refused) at java.net.PlainSocketImpl.socketConnect(Native Method) ~[?:?] at java.net.AbstractPlainSocketImpl.doConnect(AbstractPlainSocketImpl.java:412) ~[?:?] at java.net.AbstractPlainSocketImpl.connectToAddress(AbstractPlainSocketImpl.java:255) ~[?:?] at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:237) ~[?:?] at java.net.Socket.connect(Socket.java:609) ~[?:?] FATAL - Windchill loader exited with error status = 1 DEBUG - Installation is Aborting. The installation cannot continue. FATAL - Aborting installation. FATAL - Installation is Aborting. The installation cannot continue. FATAL - Windchill Loader failed. FATAL - aborting: original exit_code = 2 FATAL - aborting: normalized exit_code = 2
- Getting below error in WIndchill Loader logs
main:Could not access HTTP invoker remote service at [http://<server>/Windchill/MethodServer]; nested exception is java.io.IOException: Did not receive successful HTTP response: status code = 503, status message = [Service Unavailable] wt.util.WTRemoteException: Unable to ping server manager; nested exception is: wt.util.WTRemoteException: Unable to locate server manager; nested exception is: java.rmi.ConnectIOException: Exception creating connection to: <server>; nested exception is: wt.boot.UnsupportedHTTPTunnelingException: Either Windchill server manager not reachable or RMI over HTTP tunneling not supported with this java version. at java.rmi/sun.rmi.transport.tcp.TCPEndpoint.newSocket(TCPEndpoint.java:635) Caused by: wt.boot.UnsupportedHTTPTunnelingException: Either Windchill server manager not reachable or RMI over HTTP tunneling not supported with this java version. at wt.boot.WTRMIMasterSocketFactory.createSocket(WTRMIMasterSocketFactory.java:236) at java.rmi/sun.rmi.transport.tcp.TCPEndpoint.newSocket(TCPEndpoint.java:617)
- Getting below error while starting Xterm
xterm: cannot load font "-Misc-Fixed-medium-R-*-*-13-120-75-75-C-120-ISO10646-1" xterm: cannot load font "-misc-fixed-medium-r-semicondensed--13-120-75-75-c-60-iso10646-1"
This is a printer-friendly version of Article 375905 and may be out of date. For the latest version click CS375905