Article - CS33875
How to obtain additional privileges to access a PTC Customer Service Web Application in eSupport Portal
Modified: 20-Apr-2026
Applies To
- Customer Service
- eSupport Web Tools 2016
- Electronic Services
Description
- How to obtain additional privileges to access a PTC Customer Service Web Application, such as Online Supervisor privilege, License Management Privileges, etc.
- Existing Online Supervisor assigns additional privileges, such as Online Supervisor privilege, License Management Privilege to other users
- Can not open a support case with Access Denied - Insufficient Privileges error
- Error Access Denied - Insufficient Privileges received when attempting to download software
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