Article - CS33875
How to obtain additional privileges to access a PTC Customer Service Web Application (License Management Privileges)
Modified: 04-Nov-2025
Applies To
- Customer Service
- eSupport Web Tools 2016
- Electronic Services
Description
- How to obtain additional privileges to access a PTC Customer Service Web Application (License Management Privileges on License Management portal)
- Existing Online Supervisor is able to assign additional privileges such as License Management Privilege
- User cannot open a support case, the web page shows a message as "Access Denied - Insufficient Privileges" when trying to open a case
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