Article - CS287849
After starting Windchill, logs report errors about PA Agent Keystore in Windchill PDMLink
Modified: 30-Jun-2025
Applies To
- Windchill PDMLink 11.1 to 12.1
Description
- After starting Windchill, MethodServer.log reports below error
com.ptc.paa.config.keystore.PAAKeyStore - Error getting the value from the KeyStore file java.security.KeyStoreException: Could not load keystore file.
- Error in MethodServer logs:
ERROR [main] com.ptc.paa.config.keystore.PAAKeyStore - Error getting the value from the KeyStore file java.security.KeyStoreException: Could not load keystore file. at com.ptc.paa.config.keystore.KeyStoreProxy.loadExisting(KeyStoreProxy.java:349) at com.ptc.paa.config.keystore.KeyStoreProxy.load(KeyStoreProxy.java:321) at com.ptc.paa.config.keystore.KeyStoreProxy.getEntry(KeyStoreProxy.java:155) at com.ptc.paa.config.keystore.PAAKeyStore.get(PAAKeyStore.java:125) at com.ptc.paa.config.keystore.PAAKeyStore.put(PAAKeyStore.java:167) at com.ptc.paa.config.EncryptConfigurationData.crypt(EncryptConfigurationData.java:134) at com.ptc.paa.config.StoreConfiguration.load(StoreConfiguration.java:63) at com.ptc.paa.config.PAAConfiguration.loadConfiguration(PAAConfiguration.java:133) at com.ptc.paa.config.DeployPAAgent.updatePAAgentConfigFile(DeployPAAgent.java:190) at com.ptc.paa.config.DeployPAAgent.startPAAgent(DeployPAAgent.java:127) at com.ptc.wa.StandardWAService$LicenseActivatedListener.setTargetURLAndStartPAAgent(StandardWAService.java:963) at com.ptc.wa.StandardWAService$LicenseActivatedListener.notifyVetoableEvent(StandardWAService.java:814) at wt.events.StandardKeyedEventBranch.intDispatchEvent(StandardKeyedEventBranch.java:320) at wt.events.StandardKeyedEventBranch.dispatchVetoableEvent(StandardKeyedEventBranch.java:255) at wt.events.StandardKeyedEventDispatcher.intDispatchEvent(StandardKeyedEventDispatcher.java:304) at wt.events.StandardKeyedEventDispatcher.dispatchVetoableEvent(StandardKeyedEventDispatcher.java:228) at wt.services.StandardManagerService.intDispatchVetoableEvent(StandardManagerService.java:410) at wt.services.StandardManagerService.dispatchVetoableEvent(StandardManagerService.java:303) at wt.licenseusage.licensing.StandardLicenseManagerService.performStartupProcess(StandardLicenseManagerService.java:179) at wt.services.StandardManager.startup(StandardManager.java:459) at wt.services.ManagerImplementation.startup(ManagerImplementation.java:363) at wt.services.DefaultStartupHandler.startup(DefaultStartupHandler.java:112) at wt.services.StandardManagerService.performStartupProcess(StandardManagerService.java:167) at wt.services.StandardManager.startup(StandardManager.java:459) at wt.services.StandardServicesHandler.start(StandardServicesHandler.java:44) at wt.method.MethodServerMain.run(MethodServerMain.java:584) at wt.method.MethodServerMain.main(MethodServerMain.java:353) Caused by: java.io.IOException: Keystore was tampered with, or password was incorrect at java.base/com.sun.crypto.provider.JceKeyStore.engineLoad(JceKeyStore.java:879) at java.base/java.security.KeyStore.load(KeyStore.java:1479) at com.ptc.paa.config.keystore.KeyStoreProxy.loadExisting(KeyStoreProxy.java:347) ... 26 more Caused by: java.security.UnrecoverableKeyException: Password verification failed ... 29 more
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