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Article - CS192858

Find Participant operation throws error "Page could not respond: /ptc1/principalpicker/principalPickerCD_step" and "Java.NullPointException" in Windchill PDMLink

Modified: 04-Apr-2024   


Applies To

  • Windchill PDMLink 10.1 to 12.1

Description

  • Add Principal to Context Team throw the error message Page could not respond: /ptc1/principalpicker/principalPickerCD_step
  • Site > Participant Administration > Add participates to the table > Find Participate throw the error message: Page could not respond: /ptc1/principalpicker/principalPickerCD_step
  • Attempting to search for participants on a Find Participants Change Task but the dialog is frozen
  • Need to clear Recent Participant list
  • The following error message appears in MethodServer log: 
    java.lang.NullPointerException
    at com.ptc.windchill.enterprise.picker.principal.PrincipalCommands.populateUniqueIdString(PrincipalCommands.java:424)
    at com.ptc.windchill.enterprise.picker.principal.PrincipalCommands.getRecentPrincipalsList(PrincipalCommands.java:282)
    at org.apache.jsp.netmarkets.jsp.principalpicker.principalPickerCD_005fstep_jsp._jspService(principalPickerCD_005fstep_jsp.java:3022)
    at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:722)
    at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:432)
    at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:390)
    at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:334)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:722)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:305)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
    at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:690)
    at org.apache.catalina.core.ApplicationDispatcher.doInclude(ApplicationDispatcher.java:599)
    at org.apache.catalina.core.ApplicationDispatcher.include(ApplicationDispatcher.java:536)
    at org.springframework.web.servlet.view.InternalResourceView.renderMergedOutputModel(InternalResourceView.java:229)
    at org.springframework.web.servlet.view.AbstractView.render(AbstractView.java:250)
    at org.springframework.web.servlet.DispatcherServlet.render(DispatcherServlet.java:1047)
    at org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:817)
    at org.springframework.web.servlet.DispatcherServlet.doService(DispatcherServlet.java:719)
    at org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:669)
    at org.springframework.web.servlet.FrameworkServlet.doPost(FrameworkServlet.java:585)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:641)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:722)
    ...
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