Improve Customer Lifetime Value With Digital Service Offerings

Become a partner in your customers’ success with powerful tools to minimize downtime, predict consumable needs, and boost efficiency

Build customer lifetime value, exceed expectations strengthen loyalty

Customer expectations for service and support are continually rising, and global competition only compounds those challenges. PTC enables companies to improve customer lifetime value by helping them optimize their service offering, improve customer satisfaction, drive service revenue, and improve efficiency—all while reducing service costs. Maximize attach rate, win sales on consumables and spare parts, and earn repeat business by using real-time monitoring and predictive analytics to drive superior service. PTC customers achieve:

Up to

Up to

Per hour in avoided end-user costs

Per hour in avoided end-user costs

Up to

Up to

Faster issue response

Faster issue response

Up to

Up to

Less unplanned customer downtime

Less unplanned customer downtime

Up to

Up to

First-time fix rate

First-time fix rate

Ensure maximum uptime and output for increased customer lifetime value

Improving customer lifetime value isn’t one-dimensional—there are many factors that can enrich your customer relationships, which leads to reduced churn and increased renewals. See how you can elevate your service capabilities and provide faster, more effective service to your customers.

Reduce downtime

Downtime is the enemy of profitability. Help your customers eliminate unplanned downtime and better manage scheduled downtime to maximize impact.  End Unplanned Downtime

Field service productivity

Reduce customer churn by improving your technicians’ efficiency, enabling them to solve issues quickly, get equipment back up and running, minimize customer downtime, and improve first-time fix rate. Empower Field Techs

Design optimization

Use real-world conditions and simulation to make products more reliable and include new features that meet the demands of your customers. Design for Results

Upselling and cross-selling

Visibility into product usage data against intended capacity can help you propose valuable add-on services or prescribe products more suitable for customer needs. Selling with Data

Industrial connectivity

Real-time data visibility, remote condition monitoring, predictive maintenance—all these capabilities start with connectivity. By monitoring all equipment (including competitors), you can identify performance gaps impacting your end users’ success and profitability.  Get Connected

Real-time data

If you can’t see how your equipment is performing for your customer, you can’t know when a problem is going to occur. Collecting real-time data is vital in preventing downtime—and can also be used to help your customers boost efficiency. Get Real-Time Insights

Eliminate NTF calls

Empower customers with data and tools to directly resolve issues on their own, eliminating the need for costly no trouble found truck rolls. Help Customers Help Themselves

How to improve customer lifetime value with PTC

Discover how PTC customers are using our solutions to create longer lasting, more valuable customer relationships.

Flowserve_Logo
Sysmex

Flowserve

Flowserve saved their customer up to $16 million per hour in downtime costs by using PTC’s capabilities to catch and prevent critical issues before they occurred.

Discover Flowserve’s Success

Sysmex

Sysmex automates consumables replenishment by using PTC’s connectivity and solutions to understand usage patterns and predict customer resupply needs.

Sysmex Case Study

Support customer lifetime value with key technology and solutions

Get insights into CSAT

Discover the value of increasing operational performance by measuring customer satisfaction (CSAT).

Discover the value of increasing operational performance by measuring customer satisfaction (CSAT).

Connect with confidence

Enable standardized industrial connectivity across your PLC-controlled systems and assets in the field with ThingWorx Kepware Server.

Enable standardized industrial connectivity across your PLC-controlled systems and assets in the field with ThingWorx Kepware Server.

Predict and prevent downtime

Predictive maintenance can transform your customer relationships by allowing you to minimize both service costs and downtime.

Predictive maintenance can transform your customer relationships by allowing you to minimize both service costs and downtime.

Analyze performance issues remotely

Remote machine diagnostics exposes root-cause issues, preparing your service technicians to solve customer problems in a single visit.

Remote machine diagnostics exposes root-cause issues, preparing your service technicians to solve customer problems in a single visit.

Optimize Parts Inventory

Optimize your parts inventory to prevent waste, while ensuring you always have the right parts in the right place at the right time to resolve customer issues.

Optimize your parts inventory to prevent waste, while ensuring you always have the right parts in the right place at the right time to resolve customer issues.