Flowserve
Flowserve saved their customer up to $16 million per hour in downtime costs by using PTC’s capabilities to catch and prevent critical issues before they occurred.
Discover Flowserve’s Success- per hour in avoided end-user costs
- faster issue response
- less unplanned customer downtime
- First-time fix rate
Improving customer lifetime value isn’t one-dimensional; there are a number of factors that can enrich your customer relationships. At the end of the day, what makes a satisfied customer? Ensuring equipment runs to specification and intended capacity.
If you’re able to make that happen for your customers, you’ll be able to reduce churn, increase renewals, and take a more active, prescriptive role in high-margin consumables sales. PTC helps companies improve customer satisfaction by enabling them to:
See how you can elevate your service capabilities and provide faster, more effective service to your customers.
Downtime is the enemy of profitability. Help your customers eliminate unplanned downtime and better manage scheduled downtime to maximize impact.
Reduce customer churn by improving your technicians’ efficiency, enabling them to solve issues quickly, get equipment back up and running, minimize customer downtime, and improve first-time fix rate.
Use real-world conditions and simulation to make products more reliable and include new features that meet the demands of your customers.
Visibility into product usage data against intended capacity can help you propose valuable add-on services or prescribe products more suitable for customer needs.
Real-time data visibility, remote condition monitoring, predictive maintenance—all these capabilities start with connectivity. By monitoring all equipment (including competitors), you can identify performance gaps impacting your end users’ success and profitability.
If you can’t see how your equipment is performing for your customer, you can’t know when a problem is going to occur. Collecting real-time data is vital in preventing downtime—and can also be used to help your customers boost efficiency.
Empower customers with data and tools to directly resolve issues on their own, eliminating the need for costly no trouble found truck rolls.
Discover how PTC customers are using our solutions to create longer lasting, more valuable customer relationships.
Flowserve saved their customer up to $16 million per hour in downtime costs by using PTC’s capabilities to catch and prevent critical issues before they occurred.
Discover Flowserve’s SuccessSysmex automates consumables replenishment by using PTC’s connectivity and solutions to understand usage patterns and predict customer resupply needs.
Sysmex Case Study
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