Reduce downtime to increase customer value and service profitability

When your customers experience unexpected machine downtime, the results are loss of productivity, revenue, and trust in their service agreement. Being able to offer higher performance guarantees will enable you to charge a higher price while delivering higher value. PTC customers are using our service solutions to reduce planned and unplanned downtime, achieving:

Up to

50%

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increase in service profitability

Up to

30%

Issues resolve remotely

Up to

50%

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faster service response time

Up to

30%

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less unscheduled customer downtime 

Up to

90%

software issues resolved remotely