Reduce Downtime to Increase Customer Value and Service Profitability
When your customers experience unexpected machine downtime, the results are loss of productivity, revenue, and trust in their service agreement. Being able to offer higher performance guarantees will enable you to charge a higher price while delivering higher value. PTC customers are using our service solutions to reduce planned and unplanned downtime, achieving:
Up to
50%
increase in service profitability
Up to
30%
Issues resolve remotely
Up to
50%
faster service response time
Up to
30%
less unscheduled customer downtime
Up to
90%
software issues resolved remotely