Drive More Revenue by Upselling and Cross-selling

Monitor customer usage and throughput to prescribe services and products that will improve end user efficiency, value, and profitability—increasing customer lifetime value.

Maximize Customer Success

Monitor Usage Data to Uncover Upselling and Cross-selling Potential

If your customers lack the right products and services, they’re in danger of churn. Using real-time data to monitor your customers’ usage patterns tells you if they have the right products to meet their goals. PTC helps customers create opportunities better suited to meet their needs by understanding usage and performance patterns and comparing with intended capacity. We’ve helped businesses better support their customers and achieve:

Up to

30%

less unplanned downtime

Up to

50%

OEE improvement

Use Data to Quantify Customer Needs and Provide Better Value

Cross-selling and upselling opportunities are about more than the added revenue they bring. Equipment OEMs understand that cross-selling and upselling must deliver new value to their customers, and can help improve critical customer satisfaction. In today’s competitive market, the value of digital transformation is in understanding how customers are using your products, and how you can help them be more profitable.

To achieve this, you need a precise understanding of capacity utilization to help your customers resolve performance issues. It also means partnering to help them improve their OEE metrics. With these insights, you can recommend more appropriate equipment, usage-based sales models, consumables, and other services.

Real-time Data

Overall Equipment Effectiveness

IT-OT Convergence

Capacity Utilization

Real-time Data

Collecting real-time usage and performance insights can help you create strong recommendations to adjust the equipment needed to get the job done right, boosting customer efficiency and cutting downtime.

Get Real-time Insights

Overall Equipment Effectiveness

Get direct insights into performance, specification, and uptime to help calculate customer OEE metrics and recommend impactful improvements.

Drive Peak OEE

IT-OT Convergence

Extending connectivity between IT and OT systems can help ensure your customers have all the information they need regardless of where it’s stored. Enable teams to reduce unplanned downtime, activate predictive maintenance, and increase capacity utilization.

Break down data silos

Capacity Utilization

Equipped with real-time data visibility into customer usage patterns, you’re able to offer the right equipment. This allows you to become a partner in your customer’s efforts to boost throughput, reduce downtime, accelerate changeover, and avoid unnecessary capital expenditures.

Increase Customer Capacity