Monitor usage data to uncover upselling and cross-selling potential
If your customers lack the right products and services, they’re in danger of churn. Using real-time data to monitor your customers’ usage patterns tells you if they have the right products to meet their goals. PTC helps customers create opportunities better suited to meet their needs by understanding usage and performance patterns and comparing with intended capacity. We’ve helped businesses better support their customers and achieve:
Up to
Less unplanned downtime
Up to
OEE improvement
Use data to quantify customer needs and provide better value
Cross-selling and upselling opportunities are about more than the added revenue they bring. Equipment OEMs understand that cross-selling and upselling must deliver new value to their customers, and can help improve critical customer satisfaction. In today’s competitive market, the value of digital transformation is in understanding how customers are using your products, and how you can help them be more profitable.
To achieve this, you need a precise understanding of capacity utilization to help your customers resolve performance issues. It also means partnering to help them improve their OEE metrics. With these insights, you can recommend more appropriate equipment, usage-based sales models, consumables, and other services.
Real-time data
Overall equipment effectiveness
IT-OT convergence
Capacity utilization
Real-time data
Overall equipment effectiveness
IT-OT convergence
Capacity utilization
Discover the revenue potential of digital transformation
Technologies like the IIoT and augmented reality are enabling digital transformations across manufacturing and service industries. Make the connection between PTC technology and realizing revenue growth.