Article - CS289571

Users getting intermittent "Failed to create input directory" error when composing documents with Arbortext Publishing Engine

Modified: 28-Jun-2019   


Applies To

  • PTC Arbortext Editor 7.1
Windows 10

Description

  • Following error intermittently occurs when publishing via Arbortext Publishing Engine (PE)
Failed to create input directory C:\Users\[UserName]\AppData\Local\Temp\e3comp
  • Temporary composition files being intermittently deleted
  • Appears that files in the TMP directory are being cleaned
  • Setting APTCACHE allowed moving of most cache, but not the e3comp directory
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