Article - CS244222
Usernames should be case insensitive in ThingWorx Platform
Modified: 28-May-2025
Applies To
- ThingWorx Platform 7.1 to 9.7
Description
- User login should not be case sensitive in ThingWorx Platform
- Make user login case insensitive for ThingWorx Platform User Entities
- Is there any method to turn off ThingWorx case sensitive feature?
- How to make logging case-insensitive when using Active Directory Service (Distinguished names in AD are not case sensitive)
- Users that sign into ThingWorx via Single Sign-On (SSO) with PingFederate results in duplicate User Entities
- User creation in ThingWorx is case sensitive leading to duplicate entries when users are stored with different letter cases
- Issue arises when users are created after the first login with varying cases in their usernames
- Need a platform-level solution to ensure usernames are created in lowercase
- ThingWorx User is not able to login with the same name if they use different casing (i.e. Administrator works while administrator does not)
- Users must enter the exact username including case to login to ThingWorx Platform
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