Success Path
Everything you need to implement IoT for remote monitoring

Create a Change Management Plan

Make sure that your organization is ready, willing, and able to function in a new business environment. A change management plan and timely communications will improve the value of your IoT solution.

Manage changes in processes and people

Your IoT initiative will change many things for your organization. Marketing, sales, services, and operations will be affected. Employees will develop new skills, learn new technology, and adopt new ways of working. Customers may also be affected. For some, these changes may be difficult.

To help employees embrace change, plan to:

  • Communicate consistently
  • Listen openly to concerns and questions
  • Encourage participation
  • Share the benefits that IoT will bring to your organization and its employees
  • Get leadership to sponsor and promote the initiative openly
  • Create a change management plan
  • Create a communication plan
  • Dedicate resources to put change management into practice

Create a change management plan

Create a change management plan to show how your organization will transform from how things are today to how it will be in the future. Make it actionable and specific to your company.

To create a plan, articulate the vision of where the organization is going with IoT. Then identify clear objectives to help you get there.

Your change management process should:

  • Define a compelling vision
  • State clear objectives
  • Secure sponsorship from executive leaders
  • Build and maintain ownership and accountability
  • Align processes, organization, and culture
  • Provide training to enable employees and customers
  • Enable stakeholder communications
  • Continuously measure, monitor, and share realized benefits

Document your change management plan and share it across the organization. Remember to encourage participation from employees as you navigate through changes in processes and technology.

Create a communication plan

As part of change management, create a communication plan to connect with internal and external audiences. Consider internal stakeholders such as technicians, service management, marketing, sales, and customer service employees. External stakeholders may be vendors, your customer’s customers, or contractors.

Use these questions to guide your communication plan:

  • Who are your audiences?
  • What does each audience care most about?
  • What do they need to know to be successful?
  • When do they need to know it?
  • What are the existing or best channels to communicate through?
  • Who should deliver the message(s) in order for it to be effective?
  • How often should each audience be communicated with?
  • What do you need from your audiences at different points in time?
  • How can your audiences communicate with you?

Refer to your change management plan to answer some of these questions. You may mention the training or materials end users will need to use your ThingWorx application. More detailed information is available to help you plan end user training.

In addition to communicating out, it is imperative to listen. Establish a way for your internal and external audiences to respond to you. They should be able to provide feedback, voice concerns, and share opportunities you may not know about.

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