Make sure that your organization is ready, willing, and able to function in a new business environment. A change management plan and timely communications will improve the value of your IoT solution.
Your IoT initiative will change many things for your organization. Marketing, sales, services, and operations will be affected. Employees will develop new skills, learn new technology, and adopt new ways of working. Customers may also be affected. For some, these changes may be difficult.
To help employees embrace change, plan to:
Create a change management plan to show how your organization will transform from how things are today to how it will be in the future. Make it actionable and specific to your company.
To create a plan, articulate the vision of where the organization is going with IoT. Then identify clear objectives to help you get there.
Your change management process should:
Document your change management plan and share it across the organization. Remember to encourage participation from employees as you navigate through changes in processes and technology.
As part of change management, create a communication plan to connect with internal and external audiences. Consider internal stakeholders such as technicians, service management, marketing, sales, and customer service employees. External stakeholders may be vendors, your customer’s customers, or contractors.
Use these questions to guide your communication plan:
Refer to your change management plan to answer some of these questions. You may mention the training or materials end users will need to use your ThingWorx application. More detailed information is available to help you plan end user training.
In addition to communicating out, it is imperative to listen. Establish a way for your internal and external audiences to respond to you. They should be able to provide feedback, voice concerns, and share opportunities you may not know about.
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