Make sure the workers who will support and use your ThingWorx applications are ready for go-live.
Before you begin, complete these steps:
Document how you designed and implemented your edge solution and IoT application(s). This documentation is crucial for supporting and using the edge and applications. We recommended you document the solution as you build it. Now compile the various documentation pieces your team created throughout the project.
Documentation should include:
Create documentation on how to use the application and how to get support in case of issues. This is the only documentation your end users will need. Keep the documentation consistently updated. When you make a change to the application, update the documentation to reflect that change.
If you have not done so already, add your administrators, application support team, and end users to ThingWorx. Follow the plan you created to assign each user to the appropriate user groups. Make sure these users have permission to access everything they need within the application.
Train those who will use your IoT applications. The depth and format of your training will vary, depending on its complexity.
Ensure your end users know:
Inform end users when the application will go live. A few weeks after deployment, follow up with them to get feedback.
Train the teams who will give technical support to end users after deployment. Make sure they’re familiar with the application documentation and understand how the solution was built.
Your support organization must learn the set up of your organization structure and user permissions. Some of the most common issues that ThingWorx users encounter are caused by user permissions. For example, if a user does not have permission to view a specific page, they will get an error message when they try to access it. With the right documentation and training, your support team will be able to quickly resolve this issue.
Did you find this helpful?
Have a question? Submit your contact information and we’ll reach out within 1 business day. You’re never obligated to purchase or commit.