Minimize Warranty Costs and Increase Remote Support Success Up to 80%

Reduce onsite visits and the costs associated with warranty claim calls by optimizing call planning with remote monitoring and predictive service.

Make Service Smarter

Align warranty management and service for growth

Reducing warranty costs has become imperative to bolster margins as field service or service parts become the primary revenue driver for organizations. Reduce the cost of service delivery that is associated with warranty management by predicting failures before they happen. Our customers achieve:

Up to

90%

Fewer on-site software updates

Up to

90%

Software Issues Resolved Remotely

Up to

80%

Remote Support Success Rate

Up to a

83%

Faster Resolution Times

Up to a

75%

Less Time On Site

Consult a PTC Expert

Reduce warranty costs with connected service solutions

Digital innovations are helping improve service tactics—but that’s just the beginning of the opportunity.

Companies are ensuring profitable growth by integrating IoT product data with claim and warranty management systems. The key is to predict equipment failure before it happens so you can help end users avoid issues or downtime altogether. Provide remote assistance to reduce truck rolls and ensure first-time fix rate with advanced service parts management.

See how PTC solutions are helping customers reduce warranty costs and deliver better service outcomes.

Remote Monitoring

Predictive Service

Service Parts Management

Remote Monitoring

Empower your customers to operate your products more efficiently. Provide real-time insights to detect, diagnose, and address issues and control warranty costs.

Create Product Visibility

Predictive Service

Access device information to accurately predict future incidents to prevent customer downtime, improve maintenance and service planning, and reduce warranty costs.

Predict and Plan Service