Service Optimization Solutions Lower Costs While Improving Customer Outcomes

PTC’s market-leading service solutions target top field service costs: truck rolls, warranty costs, and inventory management challenges. We help businesses improve their field service management effectiveness, dispatch efficiency, technician productivity, and remote machine data visibility to achieve:
Up to 30%

-  Issues resolved remotely

Up to 75%

-  Less time spent on-site


Reduce Field Service Costs by Resolving Problems More Efficiently

Better field service management means empowering your service organization with the data visibility that enables you to resolve machine issues remotely and ensure your field service technicians have access to the right parts at the right time. PTC’s service solutions help you monitor and predict service needs before they occur; provide technicians with the tools to resolve issues faster; and offer customers self-service options—reducing truck rolls, minimizing costs, and improving overall service quality. See how you can:
Harness the power of smart connected products e-book

Increase First Time Fix Rate (FTFR) by 9% - 83%

Smart connected products enable field service teams to provide efficient, cost-effective, and satisfactory solutions to customers' issues.

Read this e-book to understand how to enhance overall performance and customer loyalty.

Minimizing Field Service Costs With PTC

Discover how PTC customers use service optimization solutions to control costs and deliver leaner, best-in-class field service management.


FlowServe helped their customer avoid $16 million per hour in downtime cost by using PTC’s industrial IoT and remote monitoring solutions to meet customer demand for product data, performance, and service.

Flowserve Talks Service


Elekta resolved 20% of issues without dispatching technicians by using PTC’s industrial IoT technology to advance their connected service and product offerings.

Making Service Lean

Bell and Howell

Bell and Howell handled 60% of machine maintenance remotely and achieved a 92% first time fix rate by using PTC’s industrial IoT solutions to increase service quality while reducing costs.

Explore Service Transformation
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Speaking of Service Podcast

In our Speaking of Service podcast, you’ll hear from experts in the field on how to leverage predictive maintenance, remote machine diagnostics, and remote assistance to lower dispatch costs and increase field productivity.