Reduce Field Service Costs by Minimizing Truck Rolls, Warranty Claims, and Inventory

See how predictive service, remote monitoring, and service parts management help to control costs without compromising service excellence. Learn more about these benefits and how they relate to the human experience by reading the IDC remote service report below.

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Service Optimization Solutions Lower Costs While Improving Customer Outcomes

PTC’s market-leading service solutions target top field service costs: truck rolls, warranty costs, and inventory management challenges. We help businesses improve their field service management effectiveness, dispatch efficiency, technician productivity, and remote machine data visibility to achieve:
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Up to 30%

-  Issues resolved remotely

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Up to 75%

-  Less time spent on-site

Reduce Field Service Costs by Resolving Problems More Efficiently

Better field service management means empowering your service organization with the data visibility that enables you to resolve machine issues remotely and ensure your field service technicians have access to the right parts at the right time. PTC’s service solutions help you monitor and predict service needs before they occur; provide technicians with the tools to resolve issues faster; and offer customers self-service options—reducing truck rolls, minimizing costs, and improving overall service quality. See how you can:
Reduce Truck Rolls
Identify, diagnose, and repair problems remotely, enable customer self-service, and improve first time fix rates to eliminate subsequent calls.
Lower Warranty Costs
Identify if warranty conditions exist and minimize the cost of providing warranty service by using remote monitoring to understand, predict, and address incidents before they occur.
Inventory Management
Reduce inventory costs and improve response and resolution time to service issues by optimizing the quantity and availability of needed parts.

Minimizing Field Service Costs With PTC

Discover how PTC customers use service optimization solutions to control costs and deliver leaner, best-in-class field service management.

FlowServe

FlowServe helped their customer avoid $16 million per hour in downtime cost by using PTC’s industrial IoT and remote monitoring solutions to meet customer demand for product data, performance, and service.

Flowserve Talks Service

Elekta

Elekta resolved 20% of issues without dispatching technicians by using PTC’s industrial IoT technology to advance their connected service and product offerings.

Making Service Lean

Bell and Howell

Bell and Howell handled 60% of machine maintenance remotely and achieved a 92% first time fix rate by using PTC’s industrial IoT solutions to increase service quality while reducing costs.

Explore Service Transformation

Keep Your Field Service Costs Low

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Decrease Service Costs and Increase Customer Satisfaction

Enable your teams to reduce truck rolls and prevent costly downtime for your customers with predictive maintenance capabilities. See how IIoT solutions can transform your service organization and decrease your costs—while keeping your customers up and running.

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3 Cost-Cutting Secrets for Service Leaders

Read this infographic to uncover three secrets service leaders use to cut costs in their organization, from increasing visibility with remote monitoring to enabling predictive maintenance and remote diagnostics.

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Resolve On-the-Job Issues in Real-Time with Augmented Reality

Empower your field service technicians and factory operators with augmented remote assistance to engage with subject matter experts in real-time in the field or on the floor. Read this eBook to discover how AR solutions can help your frontline employees resolve day-to-day issues the right way, the first time.

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Save on Service Costs with Augmented Reality

Service organizations are faced with the pressure to contribute additional profit streams through the aftermarket business, but service delivery can be costly with little margin for error. Download this eBook to learn the ways that augmented reality solutions are helping OEMs minimize service costs.

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