FlowServe
FlowServe helped their customer avoid $16 million per hour in downtime cost by using PTC’s industrial IoT and remote monitoring solutions to meet customer demand for product data, performance, and service.
Flowserve Talks ServiceService Optimization Solutions Lower Costs While Improving Customer Outcomes
PTC’s market-leading service solutions target top field service costs: truck rolls, warranty costs, and inventory management challenges. We help businesses improve their field service management effectiveness, dispatch efficiency, technician productivity, and remote machine data visibility to achieve:
Up to 30%
- Issues resolved remotely
Up to 75%
- Less time spent on-site
Reduce Field Service Costs by Resolving Problems More Efficiently
Better field service management means empowering your service organization with the data visibility that enables you to resolve machine issues remotely and ensure your field service technicians have access to the right parts at the right time. PTC’s service solutions help you monitor and predict service needs before they occur; provide technicians with the tools to resolve issues faster; and offer customers self-service options—reducing truck rolls, minimizing costs, and improving overall service quality. See how you can:
Reduce Truck Rolls
Identify, diagnose, and repair problems remotely, enable customer self-service, and improve first time fix rates to eliminate subsequent calls.
Lower Warranty Costs
Identify if warranty conditions exist and minimize the cost of providing warranty service by using remote monitoring to understand, predict, and address incidents before they occur.
Inventory Management
Reduce inventory costs and improve response and resolution time to service issues by optimizing the quantity and availability of needed parts.
Increase First Time Fix Rate (FTFR) by 9% - 83%
Smart connected products enable field service teams to provide efficient, cost-effective, and satisfactory solutions to customers' issues.
Read this e-book to understand how to enhance overall performance and customer loyalty.
Minimizing Field Service Costs With PTC
Discover how PTC customers use service optimization solutions to control costs and deliver leaner, best-in-class field service management.
Speaking of Service Podcast
In our Speaking of Service podcast, you’ll hear from experts in the field on how to leverage predictive maintenance, remote machine diagnostics, and remote assistance to lower dispatch costs and increase field productivity.
