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Speaking of Service Episode 6: Remote Service Without Losing Customer Engagement and the Human Experience

Aly Pinder, IDC’s Service Innovation and Connected Products Program Director, speaks with Chris Wolff on how shifting service to a more remote model provides significant value around revenue growth, cost reduction, sustainability—not to mention uptime and performance improvements for customers.
Remote Service Without Losing Customer Engagement and the Human Experience

Remote Service Without Losing Customer Engagement and the Human Experience

 Field Service Optimization Solutions

Field Service Optimization Solutions

Speaking of Service Podcast

Tune in to our Speaking of Service podcast where expert guests bring their outside view of the IIoT and discuss various aspects of service. Over the course of the series, we’ll cover some of the most important ways the IIoT can maximize service and bring value to your organization, including the need for remote condition monitoring, predictive maintenance, and so much more. Learn more
Related Videos
Watch the video Digital Transformation Throughout the Product Lifecycle Watch the video Speaking of Service Episode 4: From Data to Insights-An Incremental Approach to Smart Connected Products Watch the video When the Stakes are High, Connectivity, Digital and AI Become Must-Have Technologies for Field Service Success Watch the video Speaking of Service Episode 9: Digital Transformation for Everyone—How Even Small Manufacturers Can Benefit from Digitally Transforming Their Operations Watch the video Speaking of Service 8: Value Engineering and the Economic Value of Data Watch the video Speaking of Service Episode 22: Industrial Machinery for Packaging—Moving the Needle in the IoT Customer Journey & Business Model Watch the video Speaking of Service Episode 24: Is Field Service Organization Really at a Major Deflection Point?

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