null

Speaking of Service Episode 22: Industrial Machinery for Packaging—Moving the Needle in the IoT Customer Journey & Business Model

August 30, 2023
In this episode of Speaking of Service, Chris Wolff, VP of Strategic Partnerships at PTC, and Martina Stefanon, Business Development Manager IMA Digital at IMA Group, discuss IMA Group’s IoT customer journey and business model—a state-of-the-art predictive maintenance and real-time monitoring service.
IMA

IMA Builds New Value for Themselves and Their Customers Using IIoT

 Three IoT Considerations for Strategy Beyond Service

Three IoT Considerations for Strategy Beyond Service

Speaking of Service Podcast

Tune in to our Speaking of Service podcast where expert guests bring their outside view of the IIoT and discuss various aspects of service. Learn More
Related Videos
Watch the video The Connected Worker: Bridging the Digital Transformation Gap Watch the video How Harpak-ULMA Leverages AR to Enable Customers and Promote a Connected Workforce Watch the video Speaking of Service Episode 4: From Data to Insights-An Incremental Approach to Smart Connected Products Watch the video Business Expansion with Roche Diagnostics’ Remote Services Watch the video Speaking of Service Episode 20: Seven Keys to Improve Service with the IoT Watch the video Speaking of Service Episode 1: IoT Data and Value—Real and Now Watch the video When the Stakes are High, Connectivity, Digital and AI Become Must-Have Technologies for Field Service Success

Premium Content

 Complete the form to continue watching
Access all of PTC’s premium content in a few short steps.
Please wait while your request is being submitted...

Thank you!

Hi {name}, welcome back.
Not you?

  • Country
  • Afghanistan
  • Albania
  • Algeria
  • American Samoa
  • Andorra
  • Angola
  • Anguilla
  • Antarctica
  • Antigua and Barbuda
  • Argentina
  • Armenia
  • Aruba
  • Australia
  • Austria
  • Azerbaijan
  • Bahamas
  • Bahrain
  • Bangladesh
  • Barbados
  • Belarus
  • Belgium
  • Belize
  • Benin
  • Bermuda
  • Bhutan
  • Bolivia
  • Bosnia and Herzegovina
  • Botswana
  • Bouvet Island
  • Brazil
  • British Indian Ocean Territory
  • Brunei Darussalam
  • Bulgaria
  • Burkina Faso
  • Burundi
  • Cambodia
  • Cameroon
  • Canada
  • Cape Verde
  • Catalonia
  • Cayman Islands
  • Central African Republic
  • Chad
  • Chile
  • China
  • Christmas Island
  • Cocos (Keeling) Islands
  • Colombia
  • Comoros
  • Congo
  • Congo, Democratic Republic
  • Cook Islands
  • Costa Rica
  • Cote d ivoire
  • Croatia
  • Cuba
  • Cyprus
  • Czech Republic
  • Denmark
  • Djibouti
  • Dominica
  • Dominican Republic
  • East Timor
  • Ecuador
  • Egypt
  • El Salvador
  • Equatorial Guinea
  • Eritrea
  • Estonia
  • Ethiopia
  • Falkland Islands (Malvinas)
  • Faroe Islands
  • Fiji
  • Finland
  • France
  • French Guiana
  • French Polynesia
  • French Southern Territories
  • Gabon
  • Gambia
  • Georgia
  • Germany
  • Ghana
  • Gibraltar
  • Greece
  • Greenland
  • Grenada
  • Guadeloupe
  • Guam
  • Guatemala
  • Guinea
  • Guinea-Bissau
  • Guyana
  • Haiti
  • Heard & McDonald Isl
  • Honduras
  • Hong Kong
  • Hungary
  • Iceland
  • India
  • Indonesia
  • Iraq
  • Ireland
  • Israel
  • Italy
  • Jamaica
  • Japan
  • Jordan
  • Kazakhstan
  • Kenya
  • Kiribati
  • Korea, Republic of
  • Kuwait
  • Kyrgyzstan
  • Lao Peoples Dem. Rep.
  • Latvia
  • Lebanon
  • Lesotho
  • Liberia
  • Libyan Arab Jamahiriya
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Macau
  • Macedonia
  • Madagascar
  • Malawi
  • Malaysia
  • Maldives
  • Mali
  • Malta
  • Marshall Islands
  • Martinique
  • Mauritania
  • Mauritius
  • Mayotte
  • Mexico
  • Micronesia
  • Moldova, Republic of
  • Monaco
  • Mongolia
  • Montenegro
  • Montserrat
  • Morocco
  • Mozambique
  • Myanmar
  • Namibia
  • Nauru
  • Nepal
  • Netherlands
  • Netherlands Antilles
  • New Caledonia
  • New Zealand
  • Nicaragua
  • Niger
  • Nigeria
  • Niue
  • Norfolk Island
  • Northern Mariana Islands
  • Norway
  • Oman
  • Pakistan
  • Palau
  • Panama
  • Papua New Guinea
  • Paraguay
  • Peru
  • Philippines
  • Pitcairn
  • Poland
  • Portugal
  • Puerto Rico
  • Qatar
  • Reunion
  • Romania
  • Russian Federation
  • Rwanda
  • S.Georgia and S.Sandwich Isles
  • Saint Helena
  • Saint Kitts and Nevis
  • Saint Lucia
  • Saint Pierre and Miquelon
  • Samoa
  • San Marino
  • Sao Tome and Principe
  • Saudi Arabia
  • Senegal
  • Serbia
  • Seychelles
  • Sierra Leone
  • Singapore
  • Slovakia
  • Slovenia
  • Solomon Islands
  • Somalia
  • South Africa
  • Spain
  • Sri Lanka
  • St. Vincent and Grenadines
  • Sudan
  • Svalbard and Jan Mayen Islands
  • Swaziland
  • Sweden
  • Switzerland
  • Taiwan
  • Tajikistan
  • Tanzania United Republic of
  • Thailand
  • Togo
  • Tokelau
  • Tonga
  • Trinidad and Tobago
  • Tunisia
  • Turkey
  • Turkmenistan
  • Turks and Caicos Islands
  • Tuvalu
  • Uganda
  • Ukraine
  • United Arab Emirates
  • United Kingdom
  • Uruguay
  • US Minor Outlying Islands
  • USA
  • Uzbekistan
  • Vanuatu
  • Vatican City State (Holy See)
  • Venezuela
  • Vietnam
  • Virgin Islands (British)
  • Virgin Islands (U.S.)
  • Wallis and Futuna Islands
  • Western Sahara
  • Yemen
  • Zambia
  • Zimbabwe

Click the button below to continue.

Resume Video Cancel
How can we help you?
icon of gear with wrench inside Support Portal
chat bubbles icon Contact an Expert
person with globe icon Join the PTC Community
PTC Store Icon PTC Store
icon of laptop with checkmark rising out Training and Skills
Training Support Training Support
Explore PTC
© Copyright 2026 PTC