How Best-in-Class Service Companies are Using AR Aberdeen Group survey reveals how market leaders are ahead of the curve when it comes to using Augmented Reality for service.



The Field Service Management industry faces a convergence of challenges. As trusted career experts retire in increasing numbers, product variety and complexity accelerate. Traditional methods for scaling expertise are no longer sufficient. But there are companies who are innovating—overcoming these challenges to increase service quality and efficiency. How are they doing it?

Aberdeen’s survey of service leaders reveals a robust investment in Augmented Reality as a key strategy for unlocking service expertise. Engaging and highly effective—AR is amplifying the capabilities of technicians across all experience levels. Access the white paper and discover:

  • How service leaders differ from laggards with respect to Augmented Reality.
  • What are the most common AR service applications for quick wins.
  • How AR usage correlates to improved compliance, customer retention, and resolution times.
  • How to chart a path to success using AR.

How Best-in-Class Use AR for Service Management White Paper