PTC was named a Leader in the “IDC MarketScape: Worldwide Manufacturing Service Parts Management Applications 2020 Vendor Assessment (doc #US44801020, JANUARY 2020),” recognized for going “beyond basic planning needs to ensure complicated service supply chains can be managed without disruption or conflict.” The report acknowledged the company’s strengths including an end-to-end set of capabilities and expertise that support complex environments across many industry verticals, among others.


The IDC MarketScape reviewed vendors with a minimum of 50 service parts management customers within three manufacturing subvertical industry segments; an application in the marketplace for at least seven years; capabilities to support end-to-end service parts management activities and processes; and a demonstrable track record of innovation within their service parts management application.

“Manufacturers in industries such as aerospace and defense, automotive, construction, forestry, high tech, industrial equipment, and mining should consider PTC when they are looking for a service parts management product that can address complex service supply chain needs,” said Aly Pinder, Jr., program director, service innovation & connected products, IDC. “Connected products and service are becoming more critical as manufacturers evolve from being primarily product focused to establish more enhanced service offerings for customers.”

Servigistics is a purpose-built, best-of-breed enterprise solution with a rich history pioneering data science-based capabilities that optimize even the most complex service supply chains. Its robust service parts optimization capabilities include historical and causal forecasting, multi-echelon inventory optimization, and demand planning. The Servigistics platform exclusively capitalizes on artificial intelligence, machine learning, big data, and industrial IoT data (via ThingWorx integration) to enable predictive maintenance that maximizes equipment uptime, readiness and availability.

“We are pleased to be named a leader in the latest IDC MarketScape report for service parts management,” said Leslie Paulson, general manager, Servigistics, PTC. “Our team of experts are the greatest complement to Servigistics’ best-in-class capabilities. They develop, deliver, and support our clients to ensure superior value.”

About IDC MarketScape: IDC MarketScape vendor assessment model is designed to provide an overview of the competitive fitness of ICT (information and communications technology) suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of IT and telecommunications vendors can be meaningfully compared. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective vendors.