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A PTC Technical Support Account Manager (TSAM) is your company's personal advocate for leveraging the breadth and depth of PTC's Global Support System, ensuring that your critical issues receive the appropriate attention quickly and accurately.
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PTC Online Tools are available 7 days a week, 24 hours a day. See Hours of Operation for additional information on open office hours.
Use one of the following tools to open a case with the appropriate PTC Department.
| Support Tool Name | Support Tool Description |
| Technical Support Case Logger | Open a new technical, product-specific, case with Technical Support. |
| Customer Care Case Logger | Open a new case with one of PTC’s Customer Care Departments: License Management, Training & Consulting, Support Services, Credit & Collections, and Order Administration. |
| PTC University Case Logger | Open a new case with the PTC University team regarding Precision LMS and LearningConnector. |
| Web Account Support Case Logger | Open a new case regarding ptc.com web account issue. |
| Mathcad Single User Case Logger | Open a new case regarding Mathcad Single User Edition licensing or installation issues. |
*The Technical Support Case Logger is only available to customers with an active Support agreement. A valid Service Contract Number (SCN) is required in order log a new case. If you would like to purchase or renew a Support Agreement please contact Global Support Sales.