Service BOMs are created by engineers during the design phase of a manufactured product. They include a list of all the serviceable parts necessary to maintain a product.
Airbus Helicopters’ Nicolas De Mauroy, PTC’s Service Practice Lead Keith Garguilo, and Tech-Clarity’s Michelle Boucher discuss how to improve the quality of the information made to service technicians by using the engineering BOM to produce the service BOM.
Create and Manage an Associative sBOM and eBOM
Connect service and engineering by establishing associative BOM links between the two views of the BOM. Ensure any engineering changes are communicated to service teams.
Enable service teams to create sBOMs from eBOMs. Prepare work instructions, manage service parts, service parts and information, and establish connected field service.
PTC solutions enabled KOEL to create, manage, and deliver accurate and clear product information to field service teams and dealers. Parts information is now instantly available with proper access controls in place. In addition, the quality of the information has substantially improved.