Creating and Updating the Service BOM (sBOM)
Leverage information from engineering into service
What is Service BOM?
Service BOMs are created by engineers during the design phase of a manufactured product. They include a list of all the serviceable parts necessary to maintain a product.
Airbus Helicopters’ Nicolas De Mauroy, PTC’s Service Practice Lead Keith Garguilo, and Tech-Clarity’s Michelle Boucher discuss how to improve the quality of the information made to service technicians by using the engineering BOM to produce the service BOM.
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Customer stories
Connect service and engineering by establishing associative BOM links between the two views of the BOM. Ensure any engineering changes are communicated to service teams.
PLM and SLM solutions
Enable service teams to create sBOMs from eBOMs. Prepare work instructions, manage service parts and information, and establish connected field service.
Service lifecycle management
Leverage the sBOM throughout the service lifecycle for proactive parts inventory management, ensuring technicians have the right parts on hand, minimizing downtime, and maximizing service efficiency.
Change management
Automate updates to the sBOM from the engineering or manufacturing BOM and create associative BOMs for service.
Digital thread
Associate service and product data across the value chain—leveraging multi-system data orchestration—and release to SLM.
"PTC solutions enabled KOEL to create, manage, and deliver accurate and clear product information to field service teams and dealers. Parts information is now instantly available with proper access controls in place. In addition, the quality of the information has substantially improved."
Kirloskar Oil Engines Limited (KOEL)
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