A PTC Technical Support Account Manager (TSAM) is your company's personal advocate for leveraging the breadth and depth of PTC's Global Support System, ensuring that your critical issues receive the appropriate attention quickly and accurately.
Use the link Open A Support Case under the Support Tab on PTC eSupport
Visit My Active Requests for an additional link to Open a Support Case. More information about how to open a support case can be found in the Customer Support Guide.
To view the cases through the PTC Case Tracker directly, click the Manage Support Cases option under Support cases and reported issues. In the field Opened By, choose My Company
How do I get prioritized or fast support in case of emergencies?
There are 2 possibilities, dependent on the severity: