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Article - CS312299

“Open in Creo View” action fails with message "ATTENTION: Error occurred communicating with Windchill. Contact your Windchill administrator for help." in Windchill PDMLink

Modified: 17-Nov-2025   


Applies To

  • Windchill PDMLink 11.0 to 13.0
  • Creo View 3.0 to 12.1
  • Creo Illustrate 7.0 to 11.1
  • Windchill Visualization Services (WVS)

Description

  • Creo View client fails to opens viewable content from SSL configured Windchill PDMLink
  • Getting error message when trying to open CAD objects in Creo View from Windchill details page
  • Error with Windchill request
  • ATTENTION: Error occurred communicating with Windchill. Contact your Windchill administrator for help
image.png
  • Setting the environment variable PVIEW_SEARCH_ALL_CERTIFICATES=1 as described in CS242260 does not solve the problem 
  • When Creo View endusers click on a visualization image from a Windchill WTPart detail page in Windchill Projectlink, an error message is reported
  • Trying to open an illustration file from Windchill PDMLink throws the following error:
  • The selected file cannot be opened from this location
  • Getting a Communication Error when trying to connect Illustrate with Windchill PDMLink:
  • Could not connect to server
           
  • Creo Illustrate & Creo View debug trace logs as per CS62972 report the following :
Info    <date & time> 12724 12816 internet DownloadTask HttpSendRequest failed, error: 12057
Warning <date & time> 12724 12816 internet DownloadTask Unhandled certificate error: 12057
Error   <date & time> 12724 12816 pvsa CvAgent Failed to retrieve Nonce
Error   <date & time> 12724 12780 pvsa CvAgent FAILED_TO_AQUIRE_NONCE_MESSAGE
  • Error occurs when attempting to open representation in Creo View from Windchill PDMLink
  • Sometimes may have error message in Creo View log:  
    Info    10:57:40.162  24 June 2021 20380 20296 dom ExchangeLogic AdvertiseActorName(1, GUI).
Info    10:57:40.166  24 June 2021 20380 17028 pvsa CvAgent URI_MESSAGE
Info    10:57:40.166  24 June 2021 20380 17028 pvsa CvAgent baseUrl: http://xxx.com/Windchill
Info    10:57:40.167  24 June 2021 20380 17028 pvsa CvAgent GET_NONCE_MESSAGE
Info    10:57:40.167  24 June 2021 20380 17028 pvsa CvAgent GetWindchillNonce
Error   10:57:40.167  24 June 2021 20380 17028 du FileSystem  Couldn't create temporary file "C:\Users\xxx\AppData\Local\Temp\oidxxxxx.json" - No such file or directory.
Error   10:57:40.168  24 June 2021 20380 17028 du FileSystem  Couldn't create temporary file  "C:\Users\xxx\AppData\Local\Temp\oidxxxx.json" - No such file or directory.
......
Error   10:57:40.177  24 June 2021 20380 17028 du FileSystem Failed to create temporary file after xx reties.
Info    10:57:40.190  24 June 2021 20380 19436 internet DownloadTask HttpSendRequest failed, error: 12029
Error   10:57:40.191  24 June 2021 20380 19436 pvsa CvAgent Failed to retrieve Nonce
Error   10:57:40.191  24 June 2021 20380 17028 pvsa CvAgent FAILED_TO_AQUIRE_NONCE_MESSAGE
Info    10:57:47.086  24 June 2021 20380 17028 dom Exchange Shutdown() 
Info    10:57:47.086  24 June 2021 20380 20296 dom Exchange Got Clean Exchange shutdown. 
Info    10:57:47.086  24 June 2021 20380 20296 dom WindowsListener StopThread(). 
Info    10:57:47.086  24 June 2021 20380 20420 dom WindowsListener Run() - got shutdown. 
Info    10:57:47.093  24 June 2021 20380 20296 dom Connector StopThread(). 
Info    10:57:47.093  24 June 2021 20380 20296 dom ExchangeLogic Shutting down local queue 0. at address 0xbb8680f8
Info    10:57:47.093  24 June 2021 20380 20296 dom ExchangeLogic Shutting down local queue 1. at address 0xbb868198
Info    10:57:47.093  24 June 2021 20380 20296 dom ExchangeLogic Shutting down local queue 2. at address 0xbb8689b8
Info    10:57:47.093  24 June 2021 20380 20296 dom ExchangeLogic ~ExchangeLogic() teardown complete.
Info    10:57:47.093  24 June 2021 20380 20296 dom Connector StopThread(). 
Info    10:57:47.093  24 June 2021 20380 20296 dom WindowsListener StopThread(). 
Info    10:57:47.093  24 June 2021 20380 20388 main main Configured main exchange
Info    10:57:47.093  24 June 2021 20380 20388 dom Exchange Shutdown() 
Info    10:57:47.093  24 June 2021 20380 704 pvloader Loader Got a ActorShutdownException:-     Actor pvloader::Loader has had its message queue shutdown. 
Info    10:57:47.095  24 June 2021 20380 704 loader FileCache Destroying the file cache 
Info    10:57:47.152  24 June 2021 20380 20388 dom Exchange Shutdown()
  • Some client is unable to preview document, without prompted bar to input Authentication
  • After log in Windchill, select any document, click Action > Open in Creo View, unable to preview document.
    • Error message in Creo View log:
pvsa CvAgent GET_NONCE_MESSAGE
pvsa CvAgent GetWindchillNonce
internet DownloadTask Status code from download: 401
pvsa CvAgent AUTHENTICATE_SERVER_MESSAGE
pvsa CvWebBrowser CvWebBrowser::Invoke - dispIdMember == DISPID_PTC
pvsa CvWebBrowser OnSessionAuthenticated();
pvsa StartupDialog OnSessionAuthenticated
pvsa StartupDialog OnDestoy()
pvsa CvAgent AUTHENTICATION_COMPLETE_MESSAGE
pvsa CvAgent Execute pending request
internet DownloadTask Status code from download: 401
pvsa CvAgent AUTHENTICATE_SERVER_MESSAGE
pvsa CvGuiThread Got an unexpected exception.
dom Exchange Shutdown() 
  • Launching Creo View from Windchill PDMLink Open in Creo View action when using SSO for authentication and SSL for Windchill PDMLink
  • Failed to open representations with Creo View after clicking Open in Creo View action and inputting user name and password, with error above
  • Issue can be reproduced in all browsers, not specific to any
  • Creo Illustrate & Creo View debug trace logs can also report the following error codes:
internet DownloadTask HttpSendRequest failed, error: 12019
internet DownloadTask Unhandled certificate error: 12019

Info    9:19:29.861  10 Nov 2025 10296 9284 internet DownloadTask HttpSendRequest failed, error: 12037
Warning 9:19:29.861  10 Nov 2025 10296 9284 internet DownloadTask Unhandled certificate error: 12037
Error   9:19:29.861  10 Nov 2025 10296 9284 pvsa CvAgent CvAgent::OnNonceRequest - status: 0
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