Article - CS242260
The Creo View Agent fails to connect to Windchill and launch after authenticating as the same Windchill account, error “ATTENTION: Error occurred communicating with Windchill...”
Modified: 15-Sep-2023
Applies To
- Windchill PDMLink 11.0 M010 to 12.0
- Creo View 3.1 M010 to 7.1
- Creo Illustrate 7.1
- Visualization Services (WVS)
- Public Key Infrastructure (CAC/PKI) Authentication
- Single Sign-on (SSO) Authentication
Description
- Creo View client will fail to connect launch with the error message:
Windchill request error
ATTENTION: Error occurred communicating with Windchill. Contact your Windchill administrator for help.
ATTENTION: Error occurred communicating with Windchill. Contact your Windchill administrator for help.
- This occurs when launching Creo View to view any published representation by clicking on:
- The Open in Creo View action
- The Thumbnail Image on the Windchill Information page > Details tab
- How does one enable the use of SSL Client Certificates when launching Creo View from Windchill?
- Creo View failed to open representation from windchill
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