Success Path
Everything you need to implement IoT for remote monitoring

Set Up Your Account

Before you start using the software, create a PTC eSupport account. You’ll use the account to access software downloads and get technical support.  

Before you begin, complete this step:

This step has 1 task:

Create a PTC eSupport account

Create a PTC eSupport account to download ThingWorx software and get technical support.

When you create your account, provide one of the following numbers:

  • Your Service Contract Number (SCN)
  • Your Sales Order Number (SON)
  • Your Site Number

PTC will send a software order fulfillment email after your purchase is complete. That email will give you the information listed above. If you can’t find the information you need, submit this form to get help. 

Recommended Resources

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Product Documentation

Find step-by-step instructions and information about using the ThingWorx Platform and ThingWorx applications in the Help Centers.

Ask the Community

Visit the PTC IoT Community to get product assistance, share ideas, and browse information about using ThingWorx.

Technical Support

Log a case with eSupport using your Service Contract Number. Don’t have it? Ask the Community.

Contact Us

Have a question? Submit your contact information and we’ll reach out within 1 business day. You’re never obligated to purchase or commit.