Success Path
Everything you need to implement Industrial IoT in your manufacturing plants

Configure Infrastructure and Install ThingWorx

Configure the infrastructure that will support your Industrial IoT initiatives. Then, install the ThingWorx platform and any other software necessary for your use case.

Configure the infrastructure

Set up your infrastructure according to your documented architecture plan. This includes any servers, scanners, networking, hardware, and workstations needed to support ThingWorx across your organization. Prioritize the hardware and servers you need to get your development environment up and running so you can start developing your ThingWorx application as soon as possible.

Install the ThingWorx platform

Before you begin, review the “ThingWorx System Requirements” document to ensure you’re ready for installation.

To access ThingWorx software, you must log in to PTC eSupport. If you don’t already have a PTC account, create one now.

To install the ThingWorx platform, log in to the PTC eSupport Portal and select “Download Software.” For detailed steps on installing ThingWorx Platform, see the “Installing and Upgrading ThingWorx” guide in the ThingWorx help center.

Recommended Resources

Install and import additional software required for your use case

If your use case also requires additional ThingWorx software, log in to the PTC eSupport Portal and select “Download Software.”

Additional software includes:

  • ThingWorx Analytics
  • ThingWorx Connection Server
  • ThingWorx Edge Microservers
  • ThingWorx Edge SDK
  • ThingWorx industrial Connectivity


For detailed steps on installing additional software, see the applicable installation guide on the help center.

If your use case requires one or both of the ThingWorx applications, Controls Advisor and Asset Advisor, you'll need to configure the ThingWorx platform to enable extension imports. For detailed steps on importing ThingWorx Apps, see the “Importing the ThingWorx Apps Extension” guide in the ThingWorx Apps help center.

If you’re unsure what software your organization has purchased licenses for, use the “Download Software by Sales Order Number (SON)” option. You’ll need your customer number and sales order number.

Recommended Resources

Confirm infrastructure security

Ensure your organization’s security measures will allow ThingWorx to communicate with your systems. Work with your IT or network infrastructure team to plan how data will pass from your network to ThingWorx. In some cases, the network firewall(s) will block connections, which will prevent your integrations from passing data to ThingWorx.

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ADDITIONAL RESOURCES

Product Documentation

Find step-by-step instructions and information about using the ThingWorx Platform and ThingWorx applications in the Help Centers.

Ask the Community

Visit the PTC IoT Community to get product assistance, share ideas, and browse information about using ThingWorx.

Technical Support

Log a case with eSupport using your Service Contract Number. Don’t have it? Ask the Community.

Contact Us

Have a question? Submit your contact information and we’ll reach out within 1 business day. You’re never obligated to purchase or commit.