Success Path
Everything you need to implement Industrial IoT in your manufacturing plants

Set up your Account

First, meet with your Customer Success Manager. Then, set up the account you’ll use to access software downloads and technical support.

Before you begin, complete this step:

This step has 1 task:

Create your PTC account

You will need a PTC Support Account to download ThingWorx software and access technical support.

To create your account, you must supply one of the following numbers:

  • Your Service Contract Number (SCN)
  • Your Sales Order Number (SON)
  • Your Site Number


PTC will send a software order fulfillment email after your purchase is complete: this email contains the information above. If you can’t find this information, contact PTC technical support.

Recommended Resources

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ADDITIONAL RESOURCES

Product Documentation

Find step-by-step instructions and information about using the ThingWorx Platform and ThingWorx applications in the Help Centers.

Ask the Community

Visit the PTC IoT Community to get product assistance, share ideas, and browse information about using ThingWorx.

Technical Support

Log a case with eSupport using your Service Contract Number. Don’t have it? Ask the Community.

Contact Us

Have a question? Submit your contact information and we’ll reach out within 1 business day. You’re never obligated to purchase or commit.