Ensure the workers who will support and use your Industrial IoT applications are ready for go-live.
Before you begin, complete these steps:
Document how your Industrial IoT application(s) are designed and implemented. This documentation is crucial for supporting and using the applications. We have recommended you document the solution as you build it. Now you will compile the various documentation pieces your team has created throughout the project.
Application documentation should include:
Document how to use the application and how to get support in case of issues. This is the only documentation your end users should need. Application documentation should be consistently updated. When you make a change to the application, update the documentation to reflect that change.
If you have not done so already, add your administrators, application support team, and end users to ThingWorx. Follow the plan you created to assign each user to the appropriate user groups. Ensure these users have permission to access everything they need within the application.
Train the teams who will administer and provide technical support to end users, post-deployment. Ensure they’re familiar with the application documentation and understand how the solution is built.
Your support organization must learn how your organization structure and user permissions are set up. One of the most common issues that ThingWorx users encounter is caused by user permissions. For example, if a user does not have permission to view a specific page, they will get an error message when they try to access it. With the right documentation and training, your support team can quickly resolve this issue.
Train the workers who will be using your IIoT applications. The depth and format of your training will vary, depending on its complexity.
Ensure your end users know:
Inform end users when the application will go live. A few weeks after deployment, follow up with them to get feedback.
Find step-by-step instructions and information about using the ThingWorx Platform and ThingWorx applications in the Help Centers.
Visit the PTC IoT Community to get product assistance, share ideas, and browse information about using ThingWorx.
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