Success Path
Everything you need to implement Industrial IoT in your manufacturing plants

Prepare your Team for Deployment

Ensure the workers who will support and use your Industrial IoT applications are ready for go-live.

Compile application documentation

Document how your Industrial IoT application(s) are designed and implemented. This documentation is crucial for supporting and using the applications. We have recommended you document the solution as you build it. Now you will compile the various documentation pieces your team has created throughout the project.

Application documentation should include:

  • Organization structure: Which people are assigned to which user group, within ThingWorx?
  • User and group permissions: Document the permissions granted to each user within ThingWorx. Specify visibility groups and runtime groups. For example, document whether your application grants developer users permission to view service X, but not service Y. This will help your support team quickly resolve issues that may arise after deployment.
  • Application details: How do services, data, and mashups interact? Document where your data flows into which services and mashups.
  • Basic end user information: Provide instructions to the workers who will be using your IIoT applications.

Document how to use the application and how to get support in case of issues. This is the only documentation your end users should need. Application documentation should be consistently updated. When you make a change to the application, update the documentation to reflect that change.

Add admins, support, and end users to user groups

If you have not done so already, add your administrators, application support team, and end users to ThingWorx. Follow the plan you created to assign each user to the appropriate user groups. Ensure these users have permission to access everything they need within the application.

Train admins and support

Train the teams who will administer and provide technical support to end users, post-deployment. Ensure they’re familiar with the application documentation and understand how the solution is built.

Your support organization must learn how your organization structure and user permissions are set up. One of the most common issues that ThingWorx users encounter is caused by user permissions. For example, if a user does not have permission to view a specific page, they will get an error message when they try to access it. With the right documentation and training, your support team can quickly resolve this issue.

Train end users and gather acceptance

Train the workers who will be using your IIoT applications. The depth and format of your training will vary, depending on its complexity.

Ensure your end users know:

  • How to use the application.
  • How the application will affect their job or role.
  • How to navigate the application on different devices (desktop computers, tablets, etc.), if applicable.
  • How to get help from the support team.
  • Where to access documentation.
  • How to troubleshoot and report errors.

Inform end users when the application will go live. A few weeks after deployment, follow up with them to get feedback.

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ADDITIONAL RESOURCES

Product Documentation

Find step-by-step instructions and information about using the ThingWorx Platform and ThingWorx applications in the Help Centers.

Ask the Community

Visit the PTC IoT Community to get product assistance, share ideas, and browse information about using ThingWorx.

Technical Support

Log a case with eSupport using your Service Contract Number. Don’t have it? Ask the Community.

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