Eliminate the need for truck rolls by resolving issues remotely

Reducing truck rolls can dramatically lower costs associated with delivering service. Minimize the need to send techs onsite by diagnosing and resolving issues remotely, optimizing call planning, and enabling end user self-service. PTC’s solutions help customers to achieve:

Up to

30%

Issues resolved remotely

Up to

90%

Software issues resolved remotely

Up to

80%

Success rate for remote service

Up to

83%

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Reduction in resolution time