Eliminate the Need for Truck Rolls by Resolving Issues Remotely
Reducing truck rolls can dramatically lower costs associated with delivering service. Minimize the need to send techs onsite by diagnosing and resolving issues remotely, optimizing call planning, and enabling end user self-service. PTC’s solutions help customers to achieve:
Up to
30%
Issues resolved remotely
Up to
90%
Software issues resolved remotely
Up to
80%
Success rate for remote service
Up to
83%
Reduction in resolution time
