Eliminate NTF (No Trouble Found) Calls by Enabling Customer Self-Service

Empower customers with self-service capabilities to prevent unplanned downtime and avoid no fault found truck rolls

Save significant service costs by ending no fault found calls

Enabling end-user self-service can help your organization to reduce truck rolls, shorten service time, and get equipment back up and running faster. Empower end customers with the knowledge and support they need to diagnose and fix issues on their machines, eliminating NTF (no trouble found) incidents and blind dispatches. PTC’s solutions help customers to achieve:

Up to

Up to

Hourly downtime costs avoided

Hourly downtime costs avoided

Up to

Up to

Faster response times

Faster response times

Up to

Up to

Less unplanned downtime

Less unplanned downtime

Help your customers help themselves

When it comes to servicing customer assets, end users are your greatest untapped resource.

Predictive analytics

ThingWorx Analytics can help customers detect and prevent issues before they happen by turning both historical and real-time data into actionable insights. Predict and Prevent Downtime

Digital work instructions

Ship products with comprehensive augmented reality work instructions—enabling customers to better use and maintain their assets. Explore Tools for Worker Success

Remote expert assistance

Remote expert assistance can connect customers and field technicians with off-site experts to resolve issues faster and decrease time to repair. Amplify Service Reach

Customer success: Howden

Howden implemented PTC’s solutions for augmented work instructions and IoT to ship their industrial products with end-user mixed reality capabilities—helping their customer use and maintain products more effectively. See Service Innovation

Sending technicians onsite in response to preventable issues—or encountering an NTF (no trouble found) incident—costs you time and money that could have been avoided. There are three ways to start enabling end users to self-service equipment and help you avoid no fault found calls in the future:

  1. Empower end users with the machine data visibility needed to predict failures before they occur
  2. Provide augmented work instructions to allow end users to safely and efficiently complete maintenance and repair, eliminating truck rolls
  3. Connect off-site experts with customers and service technicians to resolve issues remotely

Unlock NTF (no trouble found) savings with IIoT and AR

Create custom alarms and alerts

Help customers understand when an issue will occur before it has a chance to happen by creating user-specific alarms and alerts to enable predictive analytics.

Help customers understand when an issue will occur before it has a chance to happen by creating user-specific alarms and alerts to enable predictive analytics.

Enable procedural guidance

Ship products with expert procedural guidance built-in with Vuforia Expert Capture augmented reality technology to enable customers to more effectively use and maintain their assets.

Ship products with expert procedural guidance built-in with Vuforia Expert Capture augmented reality technology to enable customers to more effectively use and maintain their assets.

3D work instructions

Transform existing CAD and IoT data into immersive 3D work instructions with Vuforia Studio to help end-users operate products correctly and enable self-service.

Transform existing CAD and IoT data into immersive 3D work instructions with Vuforia Studio to help end-users operate products correctly and enable self-service.

Deliver remote assistance

Connect customers, technicians, and experts using augmented reality-enabled see-what-I-see video conferencing. See how Vuforia Chalk can help you solve issues faster and improve first time fix rates.

Connect customers, technicians, and experts using augmented reality-enabled see-what-I-see video conferencing. See how Vuforia Chalk can help you solve issues faster and improve first time fix rates.