• Effective Off Site Support

3 Off-Site Service Models that Get it Right

An Industrial Machine Builders’ Guide to Optimizing Safety and Customer Service During COVID-19


Discover 3 Service Models That Offer Effective Off-Site Support During the COVID-19 Pandemic and Beyond

Over the years, many industrial machine builders’ service teams have been changing their service models to rely less on truck rolls and more on off-premise support. This has proven to be an effective strategy to lower costs and raise customer satisfaction scores. 

With the onset of the COVID-19 pandemic, on-site service has become increasingly difficult—if not impossible—to provide. Effective off-site support, which was previously seen as a cost-savings tool, has evolved to a business-critical need.

In this eBook, industry leaders at the BID Group, Stellar, and Howden share how they were able to use remote condition monitoring solutions to:

  • Drive uptime
  • Increase customer satisfaction
  • Grow revenue

Check out our eBook to learn how to navigate disruption while ensuring the health of your technicians and your business. Read your copy today!