Almost half (43%) of service leaders say their staff need to search multiple locations to get the product information required to provide aftermarket services. Once they find that information, it’s often outdated or difficult to interpret.
These and other service information management issues harm service’s productivity and efficiency, thus preventing OEMs, manufacturers, and other organizations from developing profitable aftermarket services that delight customers.
To remedy this issue, service organizations must reassess how they manage and structure service information.
Integrated service engineering references existing CAD engineering data to create service bills of materials (sBOMs).
Organizes spare parts information based on in-field configurations, operating conditions, and other service-specific data.
Automatically updates parts information whenever engineering teams apply changes.
Centralizes and organizes product information according to serviceable components, sub-components and parts.
Includes and excludes specific service information depending on its applicability in certain situations.
Recognizes dependencies among components and associated parts.
Enables technical publications managers to reuse service content and maintain publication composition.
Collectively, these functions have increased technical writer efficiency between 20% and 90%.