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A PTC Technical Support Account Manager (TSAM) is your company's personal advocate for leveraging the breadth and depth of PTC's Global Support System, ensuring that your critical issues receive the appropriate attention quickly and accurately.
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The Order Management group handles order processing and a variety of transactional and support functions for Customers and Sales Representatives. Order Management also supports order related inquiries through the Customer Care Hotline. Customers can contact the Order Management group for Order Status, Shipment Status, and Customer Registration related issues.