Installed Base Management

• In-depth view into asset attributes to support asset-centric decision making
• Ability to track performance trends to determine appropriate maintenance or repair activities
• An intuitive visualization tool for access to location, condition, product trees, and usage data
• A holistic timeline of asset history in an interactive ad flexible interface

• Installed base capabilities extended to field technicians on their mobile devices—even in offline mode
• Allow technicians to view asset performance, add more products, or record competitive equipment installed on customer sites
• Automatically download installed base data such as documents, videos, photos, inspections and location data for all products on a work order for offline use
• Complete simple or complex checklists to ensure process or regulatory compliance

• Field change order (FCO): Easily search the installed base for assets by specific attributes and create targeted campaigns
• FCO dashboards: Easily track the status of FCO initiatives to improve results
• Create condition-based maintenance campaigns to improve proactive service capabilities
• Asset-based scheduling (with Service Board)

Installed base management involves tracking, managing, and maintaining a company’s deployed assets to ensure optimal performance and service. By providing a comprehensive view of installed assets, including locations, conditions, and service histories, organizations can efficiently manage inventories, plan maintenance schedules, and address service needs proactively.

Companies that implement an installed base management solution can reasonably expect a reduction of unplanned downtime, an extension of asset lifespans, and greater consistency with how an asset performs. Installed base management is an ideal approach to create, execute, and maintain a predictive maintenance strategy. By leveraging current, accurate data analytics to forecast issues, it is possible to perform timely interventions with superior effectiveness.

Installed base management also supports regulatory compliance by maintaining detailed service records and ensuring assets are serviced according to standards. By improving asset visibility and management, it is possible to increase customer satisfaction through reliable service delivery. Further, it can help identify opportunities for revenue growth, driving operational excellence and strategic outcomes.

Field service effectiveness relies on accurate data. As assets are deployed in the field, they undergo changes over time due to maintenance and service activities. Having precise visibility into each customer's assets leads to improved first-time fix rates (FTFR) and reduced mean time between failures (MTBF). PTC calls this strategy an asset-centric approach.

The key features to look for in an installed base management solution can be categorized into three categories:

1. Visibility—How well can you gain access to current asset configurations, performance, and service history?
2. Mobile Access and Control—How well can a field service technician collaborate with others on the service team to gain access to all the necessary intelligence to quickly remediate the equipment issue and complete all the service tasks to bring the asset back online?
3. Targeted Actions—How well can actions be taken, based on the observations collected and collaborated upon by everyone on the team, including in the field and at the customer’s locations?

For a more detailed description of the above three categories of features, please see here.

Yes. The power of an advanced installed base management solution is when the intelligence that is captured can be shared with other enterprise systems. This can create enormous value by sharing critical data that can be leveraged by other functional areas. For example, by integrating with CRM, ERP, and field service management platforms, it can be used to create a unified data ecosystem that enhances decision-making and resource allocation.