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A PTC Technical Support Account Manager (TSAM) is your company's personal advocate for leveraging the breadth and depth of PTC's Global Support System, ensuring that your critical issues receive the appropriate attention quickly and accurately.
Understand your current Windchill licenses by reviewing a Detailed License Report.
Request a Detailed License Report for each installation site. The reports will include your Customer Number, Sales Order Numbers, host IDs, types of licenses, and quantity of each license type.
Get information and instructions on the Detailed License Report at the resource below.
Compare the Detailed License Report to your purchased licenses. If you think a purchased license is missing, open a case with License Management Services through the Customer Care Case Logger. Provide details of your identified gap.