Article - CS333665

Method Sever logs show "Failed to create token to send Feature Usage report to PTC as the port 443 is blocked" in Windchill

Modified: 21-Sep-2026   


Applies To

  • Windchill PDMLink 12.0 to 13.1

Description

  • How to disable / stop Windchill Performance Advisor (WPA) temporarily
  • Already referred to it as CS446263  &  CS430569 However, this error still occurs
  • Significant slowness at login and during page loads, with the browser becoming unresponsive during routine actions, error in browser: "This page isn' reponding". Error in Method Server log:
Exception occurred : Failed to create token to send Feature Usage report to PTC as the port 443 is blocked. To resolve this, open port 443, delete file /utilities/PerformanceAdvisor/Reports/connectionSystem.txt if exists then restart server to allow Windchill to fetch key from PTC. Close the port 443 when done.
  •  Error in browser F12(Dev Tool) console:
GET https://creo.portal.ptc.com/creosaas-api/jp/apis/ping net::ERR_CONNECTION_TIMED_OUT
  • Method Server logs show the below error when every time when user logs in
ERROR com.ptc.ms.jwt.controller.JWTController Administrator - Exception occurred : Failed to create token to send Feature Usage report to PTC as the port 443 is blocked. To resolve this, open port 443 and restart server to allow Windchill to fetch key from PTC.Close the port 443 when done
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