Windchill reports error "Failed to create token to send Feature Usage report to PTC as the port 443 is blocked" when users log in

• Windchill reports error "Failed to create token to send Feature Usage report to PTC as the port 443 is blocked" when users log in
• Port 443 is open and not blocked
• https://support.ptc.com/apps/pa4all/Validate.jsp is accessible from the Windchill system

• Error in MethodServer log

ERROR [ajp-nio-127.0.0.1-8010-exec-8] com.ptc.ms.jwt.controller.JWTController <username> - Exception occurred : Failed to create token to send Feature Usage report to PTC as the port 443 is blocked. To resolve this, open port 443 and restart server to allow Windchill to fetch key from PTC. Close the port 443 when done.
[ajp-nio-127.0.0.1-8010-exec-8] wt.system.err <username> - (wt.jwt.servlet.JWTTokenGenerationResource/JWT_INVALID_LICENSE) wt.util.WTException: Failed to create token to send Feature Usage report to PTC as the port 443 is blocked. To resolve this, open port 443 and restart server to allow Windchill to fetch key from PTC. Close the port 443 when done.
[ajp-nio-127.0.0.1-8010-exec-8] wt.system.err <username> - 	at wt.jwt.telemetry.TelemetryJWTTokenHelper.getCustomerAppKey(TelemetryJWTTokenHelper.java:24)
[ajp-nio-127.0.0.1-8010-exec-8] wt.system.err <username> - 	at wt.jwt.telemetry.TelemetryJWTTokenCreatorDelegate.getSigner(TelemetryJWTTokenCreatorDelegate.java:39)
[ajp-nio-127.0.0.1-8010-exec-8] wt.system.err <username> - 	at wt.jwt.framework.JWTTokenServiceProvider.createToken(JWTTokenServiceProvider.java:67)
[ajp-nio-127.0.0.1-8010-exec-8] wt.system.err <username> - 	at com.ptc.ms.jwt.controller.JWTController.getJWTToken(JWTController.java:67)
[ajp-nio-127.0.0.1-8010-exec-8] wt.system.err <username> - 	at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
[ajp-nio-127.0.0.1-8010-exec-8] wt.system.err <username> - 	at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
[ajp-nio-127.0.0.1-8010-exec-8] wt.system.err <username> - 	at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
[ajp-nio-127.0.0.1-8010-exec-8] wt.system.err <username> - 	at java.base/java.lang.reflect.Method.invoke(Method.java:566)
[ajp-nio-127.0.0.1-8010-exec-8] wt.system.err <username> - 	at org.springframework.web.method.support.InvocableHandlerMethod.doInvoke(InvocableHandlerMethod.java:205)
[ajp-nio-127.0.0.1-8010-exec-8] wt.system.err <username> - 	at org.springframework.web.method.support.InvocableHandlerMethod.invokeForRequest(InvocableHandlerMethod.java:150)
[ajp-nio-127.0.0.1-8010-exec-8] wt.system.err <username> - 	at org.springframework.web.servlet.mvc.method.annotation.ServletInvocableHandlerMethod.invokeAndHandle(ServletInvocableHandlerMethod.java:117)
[ajp-nio-127.0.0.1-8010-exec-8] wt.system.err <username> - 	at org.springframework.web.servlet.mvc.method.annotation.RequestMappingHandlerAdapter.invokeHandlerMethod(RequestMappingHandlerAdapter.java:903)
[ajp-nio-127.0.0.1-8010-exec-8] wt.system.err <username> - 	at org.springframework.web.servlet.mvc.method.annotation.RequestMappingHandlerAdapter.handleInternal(RequestMappingHandlerAdapter.java:809)
[ajp-nio-127.0.0.1-8010-exec-8] wt.system.err <username> - 	at org.springframework.web.servlet.mvc.method.AbstractHandlerMethodAdapter.handle(AbstractHandlerMethodAdapter.java:87)
[ajp-nio-127.0.0.1-8010-exec-8] wt.system.err <username> - 	at org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:1072)
[ajp-nio-127.0.0.1-8010-exec-8] wt.system.err <username> - 	at org.springframework.web.servlet.DispatcherServlet.doService(DispatcherServlet.java:965)
[ajp-nio-127.0.0.1-8010-exec-8] wt.system.err <username> - 	at org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:1006)
[ajp-nio-127.0.0.1-8010-exec-8] wt.system.err <username> - 	at org.springframework.web.servlet.FrameworkServlet.doPost(FrameworkServlet.java:909)
[ajp-nio-127.0.0.1-8010-exec-8] wt.system.err <username> - 	at javax.servlet.http.HttpServlet.service(HttpServlet.java:555)
[ajp-nio-127.0.0.1-8010-exec-8] wt.system.err <username> - 	at org.springframework.web.servlet.FrameworkServlet.service(FrameworkServlet.java:883)
[ajp-nio-127.0.0.1-8010-exec-8] wt.system.err <username> - 	at javax.servlet.http.HttpServlet.service(HttpServlet.java:623)
[ajp-nio-127.0.0.1-8010-exec-8] wt.system.err <username> - 	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:210)
[ajp-nio-127.0.0.1-8010-exec-8] wt.system.err <username> - 	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:154)
[ajp-nio-127.0.0.1-8010-exec-8] wt.system.err <username> - 	at wt.licenseusage.licensing.LicenseFilter.doFilter(LicenseFilter.java:47)
[ajp-nio-127.0.0.1-8010-exec-8] wt.system.err <username> - 	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:179)
[ajp-nio-127.0.0.1-8010-exec-8] wt.system.err <username> - 	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:154)
[ajp-nio-127.0.0.1-8010-exec-8] wt.system.err <username> - 	at com.ptc.core.ui.validation.URLValidationFilter.doFilter(URLValidationFilter.java:86)
[ajp-nio-127.0.0.1-8010-exec-8] wt.system.err <username> - 	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:179)
[ajp-nio-127.0.0.1-8010-exec-8] wt.system.err <username> - 	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:154)
[ajp-nio-127.0.0.1-8010-exec-8] wt.system.err <username> - 	at wt.httpgw.filter.WTContextBeanFilter.doWithWtContextBeanHandler(WTContextBeanFilter.java:147)
[ajp-nio-127.0.0.1-8010-exec-8] wt.system.err <username> - 	at wt.httpgw.filter.WTContextBeanFilter.doFilter(WTContextBeanFilter.java:87)
[ajp-nio-127.0.0.1-8010-exec-8] wt.system.err <username> - 	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:179)
[ajp-nio-127.0.0.1-8010-exec-8] wt.system.err <username> - 	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:154)
[ajp-nio-127.0.0.1-8010-exec-8] wt.system.err <username> - 	at wt.servlet.CompressionFilter.doFilter(CompressionFilter.java:301)
[ajp-nio-127.0.0.1-8010-exec-8] wt.system.err <username> - 	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:179)
[ajp-nio-127.0.0.1-8010-exec-8] wt.system.err <username> - 	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:154)
[ajp-nio-127.0.0.1-8010-exec-8] wt.system.err <username> - 	at wt.servlet.RequestInterrupter.doFilter(RequestInterrupter.java:335)
[ajp-nio-127.0.0.1-8010-exec-8] wt.system.err <username> - 	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:179)
[ajp-nio-127.0.0.1-8010-exec-8] wt.system.err <username> - 	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:154)
[ajp-nio-127.0.0.1-8010-exec-8] wt.system.err <username> - 	at wt.servlet.ServletRequestMonitor.doFilter(ServletRequestMonitor.java:1677)
[ajp-nio-127.0.0.1-8010-exec-8] wt.system.err <username> - 	at wt.servlet.ServletRequestMonitorFilter.doFilter(ServletRequestMonitorFilter.java:57)
[ajp-nio-127.0.0.1-8010-exec-8] wt.system.err <username> - 	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:179)
[ajp-nio-127.0.0.1-8010-exec-8] wt.system.err <username> - 	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:154)
[ajp-nio-127.0.0.1-8010-exec-8] wt.system.err <username> - 	at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:168)
[ajp-nio-127.0.0.1-8010-exec-8] wt.system.err <username> - 	at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:90)
[ajp-nio-127.0.0.1-8010-exec-8] wt.system.err <username> - 	at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:481)
[ajp-nio-127.0.0.1-8010-exec-8] wt.system.err <username> - 	at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:130)
[ajp-nio-127.0.0.1-8010-exec-8] wt.system.err <username> - 	at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:93)
[ajp-nio-127.0.0.1-8010-exec-8] wt.system.err <username> - 	at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:74)
[ajp-nio-127.0.0.1-8010-exec-8] wt.system.err <username> - 	at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:346)
[ajp-nio-127.0.0.1-8010-exec-8] wt.system.err <username> - 	at org.apache.coyote.ajp.AjpProcessor.service(AjpProcessor.java:424)
[ajp-nio-127.0.0.1-8010-exec-8] wt.system.err <username> - 	at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:63)
[ajp-nio-127.0.0.1-8010-exec-8] wt.system.err <username> - 	at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:928)
[ajp-nio-127.0.0.1-8010-exec-8] wt.system.err <username> - 	at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1796)
[ajp-nio-127.0.0.1-8010-exec-8] wt.system.err <username> - 	at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:52)
[ajp-nio-127.0.0.1-8010-exec-8] wt.system.err <username> - 	at org.apache.tomcat.util.threads.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1191)
[ajp-nio-127.0.0.1-8010-exec-8] wt.system.err <username> - 	at org.apache.tomcat.util.threads.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:659)
[ajp-nio-127.0.0.1-8010-exec-8] wt.system.err <username> - 	at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:63)
[ajp-nio-127.0.0.1-8010-exec-8] wt.system.err <username> - 	at java.base/java.lang.Thread.run(Thread.java:829)